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SALT LAKE CITY — One of the region’s largest grocery store chains is launching a new online shopping service targeting shoppers' busy lifestyles.
Smith’s Food & Drug is introducing a new grocery service called ClickList that allows customers to shop from 40,000 items on their computer or mobile device for next-day curbside pickup.
During the introductory phase, customers will not be required to pay the $4.95 service fee on their first three orders, said Marsha Gilford, Smith’s vice president of public affairs.
Initially, ClickList will be offered at six stores in northern Utah, with 14 additional locations to be added by the end of the year, she said. The new service illustrates the evolution of customers embracing technology to enhance their shopping experiences, she said.
"We know today's customers are continuously looking for ways to increase their productivity yet simplify their lives,” Gilford said. “We are certain this online shopping service will offer busy families, seniors, people with disabilities and other shoppers an easier and more convenient way to grocery shop."
The ClickList program requires no minimum or maximum orders and online shoppers can purchase almost any product Smith’s offers, including over-the-counter health and beauty products, she said. However, some seasonal items, clothing, hot food items, liquor and pharmacy prescriptions are not available for purchase through the online system.
She said specially trained associates hand pick the customer's items based on personal preferences provided, with special attention given to the selection of produce and other perishable items. Once the customer has completed their online shopping, they select an available pickup time. The products are then stored as needed — including refrigeration or freezing — until the customer arrives, she added. Orders placed before midnight will be available for next day pick up between 7 a.m. and 9 p.m.
“A lot of care goes into the selection of the orders for customers as they participate in ClickList,” Gilford said.
When ready, the customer is able to drive up to the designated pickup area to notify a team member of their arrival, purchase their order and the groceries are loaded into their vehicle.
In Utah, Smith’s operates 51 stores, with 139 locations in seven Western states.
