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Randall Jeppesen reportingA new Ohio State University and University of California study says instant messaging (IM) at work helps productivity, and a local instant messaging expert agrees.
The younger generation is all about IM on computers, and now more companies are wondering: Is IM good or just distracting in the work place?
But BYU associate professor Conan Albrecht says that with training IM is a very valuable business tool. He said, "As long as it's used correctly, it can be a useful thing."
Albrecht has even recommended it to a large local company. "You can use it to have almost a virtual office, where I know who's in the office and what their availability is," he said.
He says employees save time by sending a quick note, and it's less distracting than constant phone calls or e-mail. He says there will be those that chat and waste time, but companies can learn how to manage that. He also says IMs can enhance employee relationships.
E-mail: rjeppesen@ksl.com
