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(KSL News) The Committee of Consumer Services (CCS) called for a formal investigation into Questar's transponder mistake that led to billing errors for 500 customers.
The state consumer group's director issued this statement: "Recent media reports suggested Questar customers may end up paying for the company's transponder mistake. We want the public to know that utilities are not automatically entitled to recover all costs from ratepayers for unjustified mistakes."
Michele Beck, director of the CCS, says the group is getting involved to protect those who were hit with hefty back bills.
The Public Service Commission would conduct the investigation.