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ROY — On the heels of a Get Gephardt investigation into a viewer's assertion that T-Mobile has reneged its price lock guarantee, the mobile phone company now faces a class action lawsuit.
A spokesperson from the Federal Communications Commission told the KSL Investigative team they "have received about 2,100 consumer complaints" related to the sudden increases in T-Mobile plan prices. Customers reported that the company assured them those prices would never go up.
"I was in a locked-in, guaranteed rate," Harold Clements said a month ago to KSL-TV.
Clements is one of several T-Mobile customers who contacted the KSL Investigative team, saying they feel deceived.
"It says, 'If you're in a price lock guaranteed plan, we will not increase your monthly service charge,'" Clements said of the guarantee. "I think they were a standup company prior to this, and I just thought, they are reneging on what they promised."
The FCC, which regulates cellphone companies, would not confirm if there is an investigation into T-Mobile's business practices. But the feds may be the least of T-Mobile's troubles.
The carrier is facing a class action lawsuit in federal court. The plaintiffs allege T-Mobile switched customers "to more expensive plans without their consent."
T-Mobile previously blamed inflation for the decision to increase prices and said it wasn't violating its guarantee. T-Mobile declined to answer our questions about the FCC's complaints and the class action lawsuit.
