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(KSL News) Rocky Mountain Power is cutting consumer services and imposing a soft hiring freeze to compensate for a failed rate increase.
The electric utility got less than half the rate increase it sought this year from Utah regulators. President Richard Walje is considering an additional cut that would force customers to spend more time waiting on the telephone to speak to a representative for simple inquiries.
Walje says the utility has been forced to survive on some of the country's lowest rates, and the company is running out of money.