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-- WITH PHOTO -- TO BUSINESS, NATIONAL, AND RETAILING EDITORS:
SOCAP International Elects New Board Officers and Directors
ALEXANDRIA, Va., Feb. 26, 2014 /PRNewswire-USNewswire/ -- The Society
of Consumer Affairs Professionals (SOCAP International) announced
today the new members of its 2014 Board of Directors.
(Logo: http://photos.prnewswire.com/prnh/20140226/DC72816LOGO)
The 2014 Board Officers whose terms were effective January 1 are:
Chair of the Board- Kim McMiller, Associate Director, Consumer
Relations, Kraft Foods, Inc.
Chair-Elect - Marie Shubin, Director, Global Consumer Relations, E&J
Gallo Winery
Immediate Past Chairman - Linnea Johnson, Global CEC Senior Director,
Consumer Services, Unilever
Treasurer - Helen Horsham-Bertels, Senior Director, Consumer Affairs,
Starwood Hotels & Resorts
Secretary - Celine Dumais, Vice President, Consumer Affairs, L'Oreal
USA
In addition, SOCAP welcomes five new directors to its Board:
Andy Begnoche , Director, Operations, Holdcom Edward Billmaier,
Director of Consumer Relations, Pier 1 Imports Sandy Jewell, Director,
Consumer Services, Jarden Consumer Solutions Andrea McLean, Executive
Director, Global Consumer Listening and Issues Management, Estee
Lauder Companies Jim Moloney, General Director, Customer &
Relationship Services (CARS), General Motors Company
"SOCAP is an organization on the move and this Board of Directors is
the perfect group of seasoned customer care executives to guide this
movement forward," said SOCAP's new Board Chair Kim McMiller of Kraft
Foods. "Leadership is important because customer care is rapidly
changing. In such a dynamic environment, SOCAP's presence becomes even
more valuable. We salute the stellar service of outgoing SOCAP Board
Chair Linnea Johnson and look forward to making 2014 another year of
real accomplishment."
The Board Officers were approved at SOCAP's Annual Business Meeting
during the Association's 2013 Annual Conference in Scottsdale, AZ.
"We are delighted to welcome these business executives from leading
brands to our Board of Directors," said Matthew D'Uva, SOCAP's
President & CEO. "This leadership team will help us shape the training
and professional development programs we need to advance customer care
careers, to build the types of networks we need to facilitate the
process and to advance the role of customer care within the
enterprise."
The new Board members will join these current members of the SOCAP
Board: Lorraine Avery, Senior Vice President & Director of Contact
Center Operations, Associated Bank Michael Boudreau, Manager,
Workforce & Information Management, Eli Lilly & Company Patrice Fehl,
Senior Manager, Global Consumer Relations and Global Inside Sales, The
Hershey Company Chris Irving, Assistant Vice President, Consumer,
Government & Legal Affairs, Publishers Clearing House Jeanne Jones,
Director, Consumer Affairs, ConAgra Foods Jason Rosser, Head, Customer
Service Operations, JackThreads Matt Sanders, Assistant Director of
Operations, Hyatt Hotels & Resorts Thomas Siebert, Customer Care
Executive Chris Wallace, Vice President, Dedicated Solutions, 24-7
Intouch
About SOCAP Founded in 1973, SOCAP International represents a thriving
global profession of best-in-class customer care experts across all
industries. SOCAP is a member-driven organization committed to
promoting customer care and customer engagement as a competitive
advantage in business. The Association's members include vice
presidents, directors, managers and supervisors of customer care and
consumer affairs from top Fortune/Forbes 1000 companies as well as
hundreds of business partner organizations.SOCAP provides the
educational tools and professional resources to help its members to
drive business transformation within their companies. Additionally,
SOCAP's exclusive network gives members access to thousands of
customer care experts across the globe. Visit www.socap.org for
complete SOCAP information.
Contact: Marjorie Bynum, Vice President, Education & Communications
(703) 910-2473; marjorie@socap.org
SOURCE SOCAP International
-0- 02/26/2014
/Photo: http://photos.prnewswire.com/prnh/20140226/DC72816LOGO
PRN Photo Desk, photodesk@prnewswire.com
/Web Site: http://www.socap.org
CO: SOCAP International
ST: Virginia
IN: HOU REA
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