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South Jordan investigating 911 response time

South Jordan investigating 911 response time



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(KSL News) The South Jordan Fire Department launched an internal investigation into to the amount of time lapsed before it knew about a 911 call.

The Deseret Morning News reports the investigation was sparked after a woman called 911 to get help rescuing her two dogs that had fallen through the ice on Oquirrh Lake at Daybreak.

Ten minutes after the 911 call, one of the dogs had drowned, and two men fell through the ice as one man tried to rescue the dog and the other man then tried to rescue him. There was still no rescue unit at the scene.

The South Jordan Fire Department arrived within five minutes of being notified. The Valley Emergency Communications Center, which handles 911 calls for most of Salt Lake County, says the delay came from its protocol in dispatching units. Mike Veenenedaal, VECC fire manager, told the newspaper VECC will probably change its procedures after this near-disaster.

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