Astronomical rental car prices have eased, but will they skyrocket again?

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Influx of online scams target people already shopping for the holidays

Influx of online scams target people already shopping for the holidays

Matt Gephardt, KSL-TV  |  Posted Oct. 21 - 8:23 a.m.

Imagine ordering something online but never getting it. 2021 is primed to see this scam explode with more victims than ever.
Where are the workers? Taking a closer look at Utah's shifting labor force

Where are the workers? Taking a closer look at Utah's shifting labor force

Deanie Wimmer, KSL-TV  |  Updated Oct. 5 - 12:26 p.m.

The sign in the window of a pizza restaurant in Salt Lake City asks dinner guests for patience due to "low staff." Many other restaurants simply state, "help wanted."
Scammers impersonate real breeders, trick people into buying pets that don't exist

Scammers impersonate real breeders, trick people into buying pets that don't exist

Matt Gephardt, KSL-TV  |  Posted Oct. 1 - 8:03 a.m.

Imagine somebody using your name to try and rip people off. It happened to a Fillmore woman who sells dogs.
Utah's tracking of electric vehicles raises privacy concerns for owners

Utah's tracking of electric vehicles raises privacy concerns for owners

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted Sept. 29 - 11:31 a.m.

Utah is tracking the movements of those who drive electric cars as it looks for a way to take in tax money.
Jailed for love: Romance scammer turned Utah woman into an unwitting money mule, she says

Jailed for love: Romance scammer turned Utah woman into an unwitting money mule, she says

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Sept. 24 - 11:45 a.m.

A Utah woman thought she found love through a dating site but what she did for love could land her in jail.
Flood insurance prices going down for most Utahns but up for most Americans, study finds

Flood insurance prices going down for most Utahns but up for most Americans, study finds

Matt Gephardt, KSL-TV  |  Posted Sept. 22 - 11:02 a.m.

Unique storms are becoming less unique around the country, and now the federal agency that sells flood insurance is adapting.
Who pays when your valuable cargo gets damaged in shipment?

Who pays when your valuable cargo gets damaged in shipment?

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Sept. 14 - 8:42 a.m.

When you hire a company to ship something valuable, you expect it to arrive in one piece. What rights do you have when a shipping company damages your package and how do you fight back?
Yellow doesn't mean dead: City warns of fines for not watering

Yellow doesn't mean dead: City warns of fines for not watering

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted Sept. 3 - 9:04 a.m.

Water to drink? Or water for the lawn? That was the ominous message from Utah leaders earlier this summer as the state battled an extreme drought.
GPS gadgets, other devices help parents keep tabs on their children

GPS gadgets, other devices help parents keep tabs on their children

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Sept. 2 - 7:25 a.m.

Anytime a story like the recent attempted kidnapping of a 10-year-old girl in Roy surfaces, it can rattle parents to their core.
Why billions of dollars in gift cards go unused every year

Why billions of dollars in gift cards go unused every year

Matt Gephardt, KSL-TV  |  Posted Aug. 31 - 7:31 a.m.

Gift cards tend to show up at the top of major surveys of people asked what they want for Christmas or other special occasions. So why are so many going unused?
Gephardt: How drop shipping can leave Amazon customers paying much more for products

Gephardt: How drop shipping can leave Amazon customers paying much more for products

Matt Gephardt, KSL-TV  |  Posted Aug. 27 - 9:46 a.m.

When you buy something on Amazon, usually, you can expect to pay something close to what you would pay if you picked it up at a local store.
Gephardt: Are travel credit cards offering high sign-up bonuses worth it?

Gephardt: Are travel credit cards offering high sign-up bonuses worth it?

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Aug. 24 - 9:33 a.m.

Now could be the time to look into a getting a travel credit card. But it may not be all high-flying for everyone.
KSL Investigators shop 5 retailers to find least expensive back-to-school essentials

KSL Investigators shop 5 retailers to find least expensive back-to-school essentials

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Aug. 11 - 10:04 a.m.

The KSL Investigators went shopping to see how we can save families some money on the classroom basics.
KSL Investigates 'unbearable' street noise, lack of enforcement

KSL Investigates 'unbearable' street noise, lack of enforcement

Tania Dean and Mike Headrick, KSL-TV  |  Posted Aug. 6 - 12:44 p.m.

Cruising State Street in Salt Lake City has been a popular pastime for decades. But over the past few years, ear-splitting engines have been making life miserable for nearby residents.
Parents on the hook for $10K bill after children make unauthorized charge

Parents on the hook for $10K bill after children make unauthorized charge

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted Aug. 4 - 8:31 a.m.

Colorful graphics and quests to complete can be powerful temptations for children playing apps – so powerful, two siblings spent nearly $10,000 without permission.
Gephardt: Is paying the cost for convenience worth it?

Gephardt: Is paying the cost for convenience worth it?

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Aug. 3 - 9:17 a.m.

Six ounces of diced onion cost eight times more than a six-ounce whole onion we dice ourselves. How much more do you pay for convenience?
Menu makeovers: The risks and rewards of QR codes

Menu makeovers: The risks and rewards of QR codes

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted July 30 - 10:04 a.m.

At the One-O-Eight Bistro in Salt Lake City, you can find a wide array of modern entrees prepared fresh. What is harder to find is a traditional menu printed on paper.
Why the shift to home cooking might outlast the pandemic

Why the shift to home cooking might outlast the pandemic

Matt Gephardt, KSL-TV  |  Posted July 26 - 9:00 a.m.

At its onset, the pandemic forced many of us to fix our own meals at home. Now, many restaurants are largely back in the swing of things, but new data suggests many customers are not about to drop home-cooked meals to come back.
Gephardt: When you should book your flight for the best deal

Gephardt: When you should book your flight for the best deal

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted July 23 - 10:30 p.m.

Finding that sweet spot in booking a flight so that you're getting the best possible bang for your buck may seem more like an art than science. Real data reveals some do's and some don'ts about the best and worst times to book flights.
Scammers phish for personal data by targeting Utah drivers

Scammers phish for personal data by targeting Utah drivers

Matt Gephardt, KSL-TV  |  Posted July 21 - 11:17 a.m.

Officials at the Utah's Driver License Division are happy for confusion over the agency's name because it's helping them fight scammers.
Gephardt: Shoppers using credit cards again after a year of paying down debt

Gephardt: Shoppers using credit cards again after a year of paying down debt

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted July 19 - 9:02 a.m.

During the pandemic, millions of Americans picked up the habit of paying down their credit cards. New data suggests many of us have already kicked that habit.
Selling a vehicle? Gephardt reveals common misstep that could leave you in a legal lurch

Selling a vehicle? Gephardt reveals common misstep that could leave you in a legal lurch

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted July 13 - 1:58 p.m.

People sell vehicles all the time: cars, RVs, trucks, and boats but there is an important step a lot of sellers may not know about and if you miss it, it could leave you owing somebody else's bill.
KSL investigates customer complaints surrounding popular trading app Robinhood

KSL investigates customer complaints surrounding popular trading app Robinhood

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted July 7 - 8:47 a.m.

Getting locked out of any account can be frustrating, but getting locked out of an account where you have thousands of dollars can be terrifying.
KSL Investigates: Crime on rise, but jail population slow to return

KSL Investigates: Crime on rise, but jail population slow to return

Mike Headrick and Cindy St. Clair, KSL-TV  |  Posted June 24 - 9:02 a.m.

Booking restrictions to control the spread of COVID-19 at the Salt Lake County Jail have been lifted. But the jail's population remains 30% below its pre-pandemic average.
How federal rules protect you when debt collectors call

How federal rules protect you when debt collectors call

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted June 22 - 9:43 a.m.

The pandemic's economic fallout has made it tough for many Utahns to pay bills on time. Nearly one in four people has a debt in collections right now.
KSL Investigators explore change allowing Utah's death row inmates to move into medium-security cells

KSL Investigators explore change allowing Utah's death row inmates to move into medium-security cells

Dave Cawley, KSL NewsRadio, Mike Headrick, KSL-TV and Tania Dean, KSL-TV  |  Posted June 22 - 9:00 a.m.

The Utah Department of Corrections has quietly ended a decades-long practice of housing Utah State Prison inmates who are under sentence of death in maximum security.
Who can ban fireworks? KSL Investigators analyze the law

Who can ban fireworks? KSL Investigators analyze the law

Cindy St. Clair, KSL-TV  |  Posted June 22 - 8:14 a.m.

The process for local municipalities to restrict fireworks is complicated.
How an airline's flight schedule change can open opportunities for a better flight

How an airline's flight schedule change can open opportunities for a better flight

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted June 15 - 11:26 a.m.

Flight times change all the time as airlines constantly tweak schedules to get the most bang for their buck. Those changes can throw a big wrench into your travel plans, but travel experts said you can also use them to snag much better flights.
Gephardt: Low inventory leads to sticker shock for used car shoppers in Utah

Gephardt: Low inventory leads to sticker shock for used car shoppers in Utah

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted June 11 - 8:06 a.m.

A shortage in new car production has trickled down to the used car market, and that has pushed prices into overdrive.
Gephardt: Banks earn billions from avoidable fees

Gephardt: Banks earn billions from avoidable fees

Matt Gephardt, KSL-TV  |  Posted June 5 - 7:23 a.m.

If you are paying anything more than zero dollars toward bank fees, experts warned you have already paid too much.
KSL Investigators help Taylorsville woman harassed over debt she didn't owe

KSL Investigators help Taylorsville woman harassed over debt she didn't owe

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted May 31 - 8:03 a.m.

Imagine being harassed for months to pay a debt that you do not owe. It happened to a Taylorsville woman.
Paying to work? Gephardt breaks down hidden costs of working from home

Paying to work? Gephardt breaks down hidden costs of working from home

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted May 21 - 10:25 a.m.

Working from home has been a win for many, but the KSL Investigators found it's kicking other workers right in their wallet.
Gephardt: Location can affect insurance savings after home improvement

Gephardt: Location can affect insurance savings after home improvement

Matt Gephardt, KSL-TV  |  Posted May 18 - 8:37 a.m.

Even small projects can save you a lot on home insurance. But as the KSL Investigators crunched the data, something surprising jumped out: those insurance discounts do not apply the same to everyone.
KSL Investigates: Vital tool helping fight future wildfires

KSL Investigates: Vital tool helping fight future wildfires

Mike Headrick and Cindy St. Clair, KSL-TV  |  Posted April 29 - 8:03 a.m.

Wildfire officials are preparing for what could be a busy fire season. Besides hoses and helicopters, Utah has another powerful firefighting tool: a map of previous fires.
Utah drivers complain about road markings 'impossible' to see

Utah drivers complain about road markings 'impossible' to see

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted April 27 - 9:10 a.m.

It can be tough to see road lines in Utah, especially after dark or when the roads get wet.
Spam robocallers up 56% over previous year

Spam robocallers up 56% over previous year

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted April 21 - 9:33 a.m.

If spam calls seem out of control to you, you are far from being alone. Utahns received over 35 million robocalls last month according to the YouMail Robocall Index – that's a robocall every 13.1 seconds.
Dinged or discounted? How non-driving factors affect your premium

Dinged or discounted? How non-driving factors affect your premium

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted April 20 - 8:11 a.m.

When it comes to car insurance discounts, you might think of them as rewards for your skill behind the wheel. But the KSL Investigators found a slew of factors are completely out of your control and could wind up costing you a much higher premium.
Gephardt: How to protect yourself following data leak of 533 million Facebook users

Gephardt: How to protect yourself following data leak of 533 million Facebook users

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted April 8 - 8:10 a.m.

Facebook said it fixed a technical glitch that allowed hackers to steal information on 533 million users in 2019. However, users may still have to deal with the fallout, an expert says.
Gephardt: Does the government owe you money for your home loan?

Gephardt: Does the government owe you money for your home loan?

Matt Gephardt, KSL-TV  |  Posted April 6 - 8:03 a.m.

If you bought a home with a loan backed by the Federal Housing Administration and you sold or refinanced it, there is a good chance the government owes you money.
Gephardt: Fraudulent charges lock man out of Amazon, Kindle digital purchases

Gephardt: Fraudulent charges lock man out of Amazon, Kindle digital purchases

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted April 1 - 11:35 a.m.

When Tom and Diane Strauss lost access to their Amazon account, the hundreds of dollars of voice-activated Echos and Dots they own became unusable.
Gephardt: Conflicting laws jam plans for black Utah license plates

Gephardt: Conflicting laws jam plans for black Utah license plates

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted March 26 - 11:40 a.m.

Here in Utah, we have several license plate options, including the skier, Delicate Arch, American flag, and a whole slew of special plates that come with a special fee.
Gephardt: Airlines bringing back change fees at the end of March

Gephardt: Airlines bringing back change fees at the end of March

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted March 26 - 7:08 a.m.

Airlines are bringing back the change fees they slap on if you must change your booking dates, even due to COVID-19.
KSL Investigates: What water damage is not covered by homeowners insurance?

KSL Investigates: What water damage is not covered by homeowners insurance?

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted March 24 - 4:34 p.m.

When it comes to homeowners' insurance, there are certain things you can just count on being covered.
Experts sound warning as Utah student vaccination rates show troubling trend

Experts sound warning as Utah student vaccination rates show troubling trend

Brittany Glas and Emiley Dewey, KSL-TV  |  Posted March 23 - 12:49 p.m.

When school began last fall in the midst of the COVID-19 pandemic, Amy Frank opted for an at-home school option for her kindergartner.
Gephardt: Should you get the extra car rental insurance?

Gephardt: Should you get the extra car rental insurance?

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted March 22 - 12:14 p.m.

Road trips became cool again and rental cars have become a staple in the great summer vacation. If you rent a car, do you need the rental insurance the desk agent strongly recommends?
Gephardt: Protecting yourself from overpaying on car with damaged past

Gephardt: Protecting yourself from overpaying on car with damaged past

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted March 22 - 10:33 a.m.

Past damage has a big impact on a car's price, so how do you protect yourself from overpaying on a crashed car?
Gephardt: More homeowners worried about missing house payments; lenders willing to help

Gephardt: More homeowners worried about missing house payments; lenders willing to help

Matt Gephardt, KSL-TV  |  Posted March 18 - 8:36 a.m.

Over the past year, KSL has reported on an eviction crisis: Renters who lost their jobs have faced losing their homes too. Now, some frightening new numbers show homeowners are also worried about making their housing payments.
Gephardt: Planning a spring or summer getaway? COVID-19 optimism boosts travel bookings

Gephardt: Planning a spring or summer getaway? COVID-19 optimism boosts travel bookings

Matt Gephardt, KSL-TV  |  Posted March 17 - 9:30 a.m.

After a year of canceled travel plans, people are antsy to catch up on their missed getaways. If you count yourself as someone who is ready to get away, you're far from being alone.
Gephardt: How car rentals are gaining ground on Uber, Lyft

Gephardt: How car rentals are gaining ground on Uber, Lyft

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted March 10 - 10:26 a.m.

Uber, Lyft and similar companies have had it especially rough during the COVID-19 pandemic. But while their industry lost billions over the past year, another industry is picking up the slack — car rentals.
Gephardt: Need help on your credit card debt during coronavirus? Just ask

Gephardt: Need help on your credit card debt during coronavirus? Just ask

Matt Gephardt, KSL-TV  |  Posted March 5 - 8:21 p.m.

As many Utahns' wallets have been squeezed in the year-long and counting pandemic, it led to a predictable domino effect: Many people have not been able to keep up on their bills.
Gephardt: Many Utahns still paying hundreds for insulin despite law capping prices

Gephardt: Many Utahns still paying hundreds for insulin despite law capping prices

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted March 4 - 9:43 a.m.

Many Utahns like Ashley Hansen pay thousands of dollars a year, after insurance, for insulin, even though lawmakers passed a bill aimed at drastically reducing the cost.
KSL Investigators uncover wasted vaccine appointments after weekend signup blunders

KSL Investigators uncover wasted vaccine appointments after weekend signup blunders

Matt Gephardt, KSL-TV  |  Posted March 2 - 8:08 a.m.

Thanks to a huge blunder over the weekend, Utah did not vaccinate nearly as many people as it could have Monday – one of several real-world consequences.
Gephardt: Tracking down $130K that vanished after bank closes woman's savings account

Gephardt: Tracking down $130K that vanished after bank closes woman's savings account

Matt Gephardt and Cindy St. Clair, KSL-TV  |  Posted March 1 - 10:34 a.m.

Terry Johnston admitted she got several notices last fall from her bank, Wells Fargo, but they went unopened for several months.
KSL Investigators find new businesses are opening in record numbers in Utah

KSL Investigators find new businesses are opening in record numbers in Utah

Matt Gephardt, KSL-TV  |  Posted Feb. 26 - 5:44 p.m.

Make no mistake — the past year has dealt many lemons to Utah workers. But the KSL Investigators found people are turning it into lemonade in record numbers.
Gephardt: How 1 missed payment can knock your credit score down 100 points

Gephardt: How 1 missed payment can knock your credit score down 100 points

Matt Gephardt, KSL-TV  |  Posted Feb. 22 - 8:50 a.m.

Missing a bill payment is stressful, so many people use automatic payments. But it's even more stressful when the lender misses the payment.
Gephardt: Without reminders, on-time vehicle registrations still down – but getting better

Gephardt: Without reminders, on-time vehicle registrations still down – but getting better

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Feb. 18 - 9:34 a.m.

Not nudging Utah drivers to renew their plates has led to more illegal cars on the road, according to records provided to the KSL Investigators by the Utah State Tax Commission.
Waste or worth it? Gephardt puts portable UV devices to the test

Waste or worth it? Gephardt puts portable UV devices to the test

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Feb. 17 - 9:33 a.m.

Ultraviolet light sanitizers that promise to kill harmful viruses are selling like hotcakes. But can a device selling for as little as $40 pack enough ultraviolet wallop to kill a virus? And if so, is it safe to use?
Gephardt: Advocates push for better laws to protect older workers against discrimination

Gephardt: Advocates push for better laws to protect older workers against discrimination

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Feb. 11 - 11:35 a.m.

It has been against the law since the 1960s for an employer to discriminate against an employee based on age. But it happens frequently, thanks, largely, to a loophole in the law.
Gephardt: Utah is taxing businesses that got PPP loans

Gephardt: Utah is taxing businesses that got PPP loans

Matt Gephardt and Sloan Schrage, KSL-TV  |  Posted Feb. 10 - 9:07 a.m.

Business owners are learning they could owe tens of thousands of dollars after they accepted financial aid to keep their businesses going.