News / Utah / 
State Officials Ask Firm to End Job Outsourcing

State Officials Ask Firm to End Job Outsourcing

Posted - Mar. 24, 2004 at 10:30 a.m.



This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in its archived form does not constitute a republication of the story.

(Salt Lake City-AP) -- State officials are asking the contractor that handles Utah welfare calls to begin fielding them on U-S soil.

The private company called eFunds closed its Wisconsin call center which fielded questions from Utah's welfare recipients and now the calls are routed to a call center in India.

Angry Utah residents have complained about state services being performed by foreign workers when there's a job shortage in the U-S. Some states have even introduced legislation to ban outsourcing of jobs overseas, though Utah is not one of them.

A spokesman for the Department of Workforce Services says he's asked eFunds to do a complete analysis to have the calls returned somehow to the U-S.

But he says most of the work done by eFunds is done in the U-S and only a small portion is done in India.

(Copyright 2004 by The Associated Press. All Rights Reserved.)

SIGN UP FOR THE KSL.COM NEWSLETTER

Catch up on the top news and features from KSL.com, sent weekly.
By subscribing, you acknowledge and agree to KSL.com's Terms of Use and Privacy Policy.

KSL Weather Forecast