Consumer Groups Warn About Proposed Cell Phone Directory

Consumer Groups Warn About Proposed Cell Phone Directory


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Samantha Hayes reporting Your cell phone number is only in the hands of people you want to have it, right?

Consumer groups warn that could change if a proposed cell phone directory becomes available.

A wireless directory would increase the number of calls more money for providers. But the benefit for consumers is being questioned, as well as the security of a massive database of numbers.

Its hard to be "out of touch" anymore. Everyone has a cell phone, and its with us everywhere we go. It’s the so-called freedom of mobility.

Advertisement: “Born free...as free as the wind blows....'with t-mobile your Fridays are now free.' "

Cheap minutes may be most important to cell phone users, and that's one reason consumer advocates are worried about a proposed directory. If you allow your number to be included, people you don't know may start calling you.

Francine Giani, Utah Division of Consumer Protection: "I think people need to become aggressive. Everyone has a cell phone."

Unlike a residential line, cell phone users generally pay for incoming calls.

Neil Abercrombie, Cell phone user: “To get a bunch of phone calls at odd times would be a huge inconvenience."

Sean Rafferty, Cell phone user: “If I want someone to call me I’ll give them my number."

Wireless companies say only customers who want their numbers listed will be included. No charge if you don't.

But critics warn fine print in cell phone contracts could allow your number to be used anyway. They want to see a federal law that holds companies to their word...

Francine Giani, Utah Division of Consumer Protection: “Dangerous. Very dangerous. I just always think you run the risk that the security can be breached."

Some providers, like Verizon and Qwest chose not to be involved in the directory at all.

Vince Hancock, Spokesperson for Qwest: “We will not provide our database to the directory."

No matter which provider you use, the Division of Consumer Protection recommends putting your cell phone number on the Do Not Call List.

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