Estimated read time: 1-2 minutes
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"Why did my ad not post?"
"I uploaded the pictures and my ad is not showing under, ‘my ads'?"
I consistently receive e-mails with this complaint. The usual culprit for an ad not posting: Photos. The root of the problem is how our web server works in conjunction with the browser you are using to place an ad on ksl.com. Another part of the equation is the upload speed of your Internet connection. Taking all of that into consideration, if the file size of your photo is too large, it will cause your browser to time out. As a result, the data of your ad is lost before it is saved to our web servers, and you will be returned to the first page of the "place a free ad" form.
Since all of the data was lost and your ad was not placed, you will then have to do it all over again (Suggestion: Always save the text of your ad in some kind of text file. This will help in the case that your browser times out, so you do not need to come up with the wording of your ad again).
The Solution: Optimize your photos before you upload them to ksl.com. This will make the file size smaller, decreasing the chance that your web browser will timeout, causing your ad to not post. For help on how to optimize your photos, check out "How to Post or Resize Photos for Your Ad" in our classified ad Help section.
