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SALT LAKE CITY — Those away from their home won’t have to search around to find power outage updates; rather, they’ll now receive alerts from their phones about it, Rocky Mountain Power announced Tuesday.
The new texting program reverses the process customers previously dealt with, which was either calling the company or going online for updates on outages, said Rocky Mountain Power spokesperson Tiffany Erickson.
Now customers will get text alerts about power outages or can elect to get alerts on other things, such as billing and payment information.
Those who have the company’s app can receive alerts from there or customers without the app can go online and sign up for text alerts.
While the alert system is new and the company hasn’t received feedback from customers yet, Erickson said the decision was made from public input.
“The reason that we put this functionality in place was because we had heard from customers that this would be something that would be helpful for them,” she said.
The company said in a press release it plans to add more enhancements to customer communication in 2018.
