Latest Stories
Locked out after a hack? The fix may be hiding on your phone
Matt Gephardt and Sloan Schrage, KSL | Posted July 8 - 10:05 p.m.
After a hacker took over a woman's Amazon account, her reset password codes were being sent — but her phone had quietly filtered them into a text-message spam folder.
Fake insurance agent accused of ripping off Utah drivers
Matt Gephardt, KSL | Posted June 30 - 2:57 p.m.
Utah officials say a man in Texas sold fake auto insurance policies to Utah drivers looking for cheaper coverage. The alleged scam comes as car insurance rates remain high and consumers shop for bargains.
HOA gone away? Repair bills may still be waiting
Matt Gephardt and Sloan Schrage, KSL | Posted June 29 - 9:00 p.m.
An Ogden neighborhood lost water after a main broke. Then residents learned their "dissolved" HOA still left them responsible for private pipes and roads.
Will today's surpluses be tomorrow's shortages?
Matt Gephardt and Sloan Schrage, KSL | Posted June 24 - 10:09 p.m.
As buyers hunt for deals and skip full-price goods, retailers may face surpluses now, then cut future orders, setting the stage for possible shortages later.
AI cybersecurity flaw: How hackers can fool AI chatbots into handing over sensitive info
Matt Gephardt, KSL | Posted June 23 - 11:14 p.m.
We're used to hearing warnings about AI fooling people. But what happens when people fool AI chatbots?
Steps homeowners should take to help avoid contractor trouble
Matt Gephardt and Sloan Schrage, KSL | Posted June 11 - 6:36 p.m.
Utah regulators have received more than 1,200 complaints involving contractors this fiscal year, so far. Here are steps homeowners should take now to avoid contractor trouble later.
Totaled car? Why your car insurance keeps charging premiums and how you can stop it
Matt Gephardt and Sloan Schrage, KSL | Posted May 24 - 10:30 p.m.
Would you pay to insure a car you no longer own? It happened to a Cedar Hills man and when he asked his car insurance company for a refund, they refused.
Phone return fraud: Scammers are tricking Utahns into shipping them 'free' iPhones
Matt Gephardt and Sloan Schrage, KSL | Posted May 20 - 9:30 a.m.
Imagine getting billed month after month for a phone you never wanted and that you thought you had already sent back to the carrier. That's the situation Terry Caselli faces.
Salt Lake man keeps getting misdelivered packages, says he can't get carrier to fix it
Matt Gephardt and Sloan Schrage, KSL | Posted May 17 - 5:45 p.m.
A Salt Lake man says he can't get a carrier to stop never-ending misdelivered packages. Sick of the recurring headache, he put in a call to KSL's Matt Gephardt.
Utah HOA ombudsman launches working group to tackle issues and rising costs
Matt Gephardt and Sloan Schrage, KSL | Posted May 17 - 9:08 a.m.
If you're looking to buy a new home here, it's likely to be in a Utah HOA. Now, the state has launched a new effort to rein in problems between homeowners and HOAs.
Driveway disaster: Here's how you can spot an asphalt paving scam
Matt Gephardt and Sloan Schrage, KSL | Posted May 15 - 10:05 a.m.
A Centerville man who spent thousands on a home improvement project done wrong has a warning for the rest of us: Do a little more digging before you hire someone to pave asphalt.
More shoppers using short-term loans for essentials: Here's how to keep them in check
Matt Gephardt and Sloan Schrage, KSL | Posted May 13 - 9:36 p.m.
To keep short-term loans in check, don't use them for staples. Paying for next week's groceries becomes even harder when you're still paying for last week's groceries.
West Jordan man says a prior authorization mix-up has left him stuck with a $25K medical bill
Matt Gephardt and Sloan Schrage, KSL | Posted May 10 - 5:45 p.m.
A West Jordan says he got surprised by $25,000 bill after a mix-up on the procedure's prior authorization.
Here's why used car prices and demand are soaring right now as gas prices skyrocket
Matt Gephardt and Sloan Schrage, KSL | Posted May 10 - 9:03 a.m.
When gas prices go up, used car prices go down, usually. But prices and demand now are climbing. We wanted to know why.
Auto insurance fraud on the rise in Utah
Matt Gephardt and Sloan Schrage, KSL | Posted May 5 - 5:03 p.m.
Insurance fraud costs Americans over $300 billion every year — and it's growing.
Power pole vs. garage: Homeowner says she's got 4 weeks to move garage or her power gets cut
Matt Gephardt and Sloan Schrage, KSL | Posted April 30 - 6:33 p.m.
A garage's roof has wrapped around a power pole for nearly 50 years but only now does the power company say the garage needs to go.
Rock chip justice: How worn mud flaps can impact liability for cracked windshields
Matt Gephardt and Sloan Schrage, KSL | Posted April 29 - 9:35 a.m.
When it appears that a truck with worn out mud flaps kicks up rock that causes rock chip damage to a windshield, is it just bad luck or bad equipment? That's what Philip Munoa was asking.
A new industry aims to help frustrated homeowners out of rooftop solar deals
Matt Gephardt and Sloan Schrage, KSL | Posted April 28 - 2:00 p.m.
The rooftop solar industry has a bit of a reputation. The KSL Investigators routinely receive tips from frustrated homeowners about misleading sales practices and confusing financing agreements.
Home insurance premiums in Utah rising at a 'troubling' rate
Matt Gephardt and Sloan Schrage, KSL | Posted April 21 - 7:38 p.m.
Home insurance costs in Utah rose nearly six times faster than paychecks.
Utah woman fights for retail credit after her traded-in devices get lost in shipping
Matt Gephardt and Sloan Schrage, KSL | Posted April 17 - 11:09 a.m.
Who is responsible when your return or trade-in gets lost in shipping when the retailer supplied the label?
Bill pay mistake becomes costly for Utah woman
Matt Gephardt, KSL | Posted April 3 - 7:39 p.m.
Edwina Greene made a bill pay mistake and sent money to an account she closed years ago. Unable to get her money back, she decided to Get Gephardt.
How to protect yourself from rising threat of voice phishing scams
Matt Gephardt and Sloan Schrage, KSL | Posted April 2 - 6:51 a.m.
Security experts warn voice phishing has become a much more common technique to trick people out of sensitive information. Here's how you can protect yourself and your employer.
Federal regulators warn auto dealer groups about surprise dealer fees and deceptive pricing
Matt Gephardt and Sloan Schrage, KSL | Posted April 1 - 9:43 a.m.
The Federal Trade Commission has stepped in to warn consumers about deceptive dealer fees and has sent letters to 97 auto dealer groups nationwide.
Find out how new tax breaks will impact your tax return
Matt Gephardt and Sloan Schrage, KSL | Posted March 31 - 6:36 p.m.
New tax breaks made possible by the so-called "Big Beautiful Bill" can have a big impact on the tax returns of Utahns. But there are limits.
