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SALT LAKE CITY (AP) -- The Utah Division of Consumer Protection, Qwest Corporation and Qwest Wireless LLC settled a lawsuit Monday over Qwest's sales and marketing practices.
Qwest agreed to a one-time payment of $375,000. The company will also provide refunds or credits to eligible customers who file a written complaint with the Utah Division of Consumer Protection about specified products or service purchased since April 1, 2001.
The lawsuit stemmed from complaints the division of consumer protection received from customers saying they had paid for services not rendered or were promised levels of service that were not available, said Francine Giani, director of the Utah Division of Consumer Protection.
As part of the settlement with the state, Qwest also agreed to improve its prevention and monitoring practices by providing written confirmation of new or changed services, auditing certain account records and reporting on those audits to the division of consumer protection.
"Qwest was very quick to review their policies and practices and attempt to try and get issues resolved," Giani said.
(Copyright 2003 by The Associated Press. All Rights Reserved.)
