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UTA responds to complaints over delays

By Carole Mikita | Posted - Aug 7th, 2013 @ 7:06pm

SALT LAKE CITY — For the last couple of days, UTA has been receiving complaints from passengers about delays around the valley. UTA has recently added more social media employees to answer concerns over delays and line closures.

A traffic accident caused delays for FrontRunner commuters on Monday, and another train derailed Tuesday morning, causing a line closure and significant delays during the morning rush hour. Train officials said those incidents create a "domino effect" for riders.

Angry passengers fired off tweets to UTA over the incident.

"Love being an hour late to work and spending 2.5 hours getting there," tweeted Jane Colton.

"Ah, I love spending two hours on @RideUTA Frontrunner! Changing trains, going backwards, being way late, and it's Wednesday to boot," tweeted Troy Cottam.

UTA employees said they are listening and responding to passengers. Last week, the public transit system added more people to its social media group to respond immediately.

"I think that they appreciate that quick response," said UTA Customer Communications Specialist Kadee Wright. "We're here, we hear you, we'll pass your information along to the proper people if we need to."

Wright said that UTA riders should also check the UTA website or twitter for delays or updates before they leave their home.

Lynze Lenio, UTA's Social Media Specialist, encouraged passengers to check Facebook as well.

"They can click and see all of the service alerts that we have posted on Twitter, even if they're not registered for that social media program," Lenio said.

UTA employees also said that they enjoy hearing feedback from their passengers who have enjoyed the service.

James Davie tweeted: "Train was delayed due to signal issues, but we pulled into the station to find @RideUTA had held the TRAX for us. What a lovely surprise!"

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