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A Goodwill Gesture

Posted - Mar. 8, 2004 at 8:58 a.m.



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Utah Power, and its parent company, Scottish Power, took a lot of heat following December’s massive holiday power outage.

KSL joined the chorus of critics! In view of all that happened - the storm, the slow and confused response to restore power, the length of the outages - the criticism was warranted!

Now, though, we think the utility deserves positive recognition for its gesture to regain a degree of customer goodwill. Thousands of Utah Power customers who were adversely affected by the lengthy power failure, and notified the company, are receiving billing credits that range from $100 to $200.

The credits, along with Utah Power’s forthright apology shortly after the power outage, are commendable. In KSL’s view, the company has taken significant steps toward satisfying customer concerns.

It’s only a beginning, though.

In coming weeks, Utah Power will present the findings of an internal inquiry into incident. How bad, really, was the storm? What about the company’s response to restoring power? Did problems within the company actually prolong the power outage and the suffering of consumers?

Along with thousands of Utah Power customers, KSL is looking forward to getting the answers. With others, we especially want to know if adequate improvements are being made to minimize the negative impact of similar incidents in the future.

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