Thousands of UK's phone boxes to be protected from closure

A cyclist passes traditional red phone boxes in London Nov. 5, 2020. Thousands of Britain’s iconic red phone boxes will be protected from removal under new rules, the telecoms regulator said Tuesday.

A cyclist passes traditional red phone boxes in London Nov. 5, 2020. Thousands of Britain’s iconic red phone boxes will be protected from removal under new rules, the telecoms regulator said Tuesday. (Matt Dunham, Associated Press)


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LONDON — Thousands of Britain's iconic red phone boxes will be protected from removal under new rules, the telecoms regulator said Tuesday.

The public payphone boxes may appear obsolete relics to many in an age of ubiquitous smartphones, but the telecoms regulator, Ofcom, said they can still be a "lifeline" for people in need.

The regulator is proposing rules to prevent 5,000 call boxes in areas with poor mobile coverage from being closed down. It said that phone boxes in areas considered an accident or suicide hotspot, and those that have had more than 52 calls made from them in the past 12 months, would also meet the criteria.

Ofcom said there are still around 21,000 boxes across the country, and that almost 150,000 calls were made to emergency services from phone boxes in the year to May 2020. Some 45,000 calls were also made to other helplines like the Samaritans.

"Some of the call boxes we plan to protect are used to make relatively low numbers of calls. But if one of those calls is from a distressed child, an accident victim or someone contemplating suicide, that public phone line can be a lifeline at a time of great need," said Selina Chadha, Ofcom's director of connectivity.

"We also want to make sure that people without mobile coverage, often in rural areas, can still make calls," she added.

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The Associated Press

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