(KSL News) -- Finally a cheat sheet to beat those automated phone menus.
The official name for the technology is Interactive Voice Response, or IVR. Most people complain about the merry go round of numbers and never speaking to a person.
Paul English got so frustrated, he decided to do somethng about it. Using trial and error, English broke the secret code to several companies to get straight to a real person
You can find those codes by following the link to the right of this story.