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Adam Fondren, KSL, File

911 connection problems resolved in Utah, agencies report

By Graham Dudley, | Updated - Feb. 23, 2020 at 8:05 a.m. | Posted - Feb. 22, 2020 at 1:09 p.m.

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SALT LAKE CITY — The 911 connection issues that plagued law enforcement agencies across the state Saturday have been resolved, departments are reporting Sunday morning.

Multiple cities, including Salt Lake City, St. George and Provo, reported problems with callers reaching 911 Saturday, asking them instead to contact nonemergency lines in the meantime.

The problem affected multiple carriers intermittently throughout the day.

St. George police attributed local problems to a Verizon Wireless power outage. Summit County suggested its problem may involve Verizon as well.

Lisa Burnette, executive director of Salt Lake City 911, said on Saturday that the problem was intermittent and began about 9:30 a.m.

Dispatch centers including Bountiful, Summit County, Provo and Salt Lake City had been affected. Some carriers automatically roll over to the nonemergency line if they can't get through to 911, Burnette said, but not all of them.

Authorities suggest that residents keep nonemergency numbers handy in case of future problems.

The following are nonemergency numbers for various affected areas:

  • Bountiful: 801-298-6000
  • Centerville: 801-298-6000
  • Cottonwood Heights: 801-743-7000
  • Davis County Sheriff’s Office: 801-451-4150
  • Layton: 801-497-8300
  • North Salt Lake: 801-298-6000
  • Provo: 801-852-6210
  • Salt Lake City or Sandy: 801-799-3000, option 7
  • St. George: 435–627–4300
  • Summit County: 435-615-3601
  • West Bountiful: 801-298-6000
  • Woods Cross: 801-298-6000


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