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Since being acquired by the Young Automotive Group in July of 2021, Young Volkswagen and Audi Layton have focused on delivering an exceptional customer experience. Today, the location's service department has received national recognition from Volkswagen for the second year in a row.
"Anytime an acquisition or name change happens, it's important to establish your values and identity to customers," Kory Martin, Young Volkswagen and Audi Layton's general manager said. "We're so proud of our outstanding service department for the phenomenal impression they've left on customers."
Nominated by their Volkswagen Field Team, the dealership was recognized as one that "does an extraordinary job at providing an excellent customer experience." News about the nomination was sent by Volkswagen of America's chief sales and marketing officer, Andrew Savvas.
Included in the notice was a review that detailed an experience a customer had with service advisor Ryan Winter and technician Kolten Canfield. The customer said that Winter was helpful, letting her know what time to expect her vehicle back. According to the review, Canfield stayed late one night to get the customer's service done early.
"I was very pleased with the speed and quality of their service, especially when I was expecting to be down a car for 2.5 more weeks," the customer review said.
This is a sentiment felt by more than one customer. Young Volkswagen's service department has a 4.69 out of 5 approval rating from the manufacturer and both dealerships have combined for a customer approval rating of 4.75 out of 5.
"Ryan and Kolten are great examples of the people we have at our dealerships," Martin said. "We believe that great people create great experiences. We're confident that each member of our staff can establish a feeling of welcomeness and trust with our customers."
As a company, the Young Automotive Group has received multiple awards in 2023. Since the beginning of the year, they've received nominations to:
- Automotive News' top 150 dealership groups in the nation list.
- MountainWest Capital's top 15 revenue growth companies in Utah list.
- The Salt Lake Tribune's top workplaces list.
- Utah Business' Fast 50 list.
- Utah Business' best companies to work for list.
"The Young Automotive Group is known for being customer-focused," Martin said. "We've loved seeing the impact our location has had on that reputation."
To schedule an appointment with Young Volkswagen and Audi Layton's award-winning service departments, visit https://www.youngvolkswagen.com/service-scheduler.htm.
