Estimated read time: 2-3 minutes
This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in its archived form does not constitute a republication of the story.
MCKINNEY, Texas — When Kelly Kinkel called Zulily to find out if she could return a coat she ordered, she was prepared to either pay for shipping on the return or to be unable to return it altogether.
But customer service representative Patrick's response to her inquiry left her surprised and emotional. Not only did Patrick say he'd give her a full refund, he encouraged her to give it to someone who might really be in need of it, Kenkel told KSL.com. Patrick told Kinkel that Zulily wanted her to make someone else's day because it would make them happy.
"Out of that simple conversation, they have a customer for life at my house, and I just wanted other people to know that in a dark and dreary world, so shines a good deed, right?" Kinkel said.
A self-described "momma on a budget," Kinkel took to Facebook to tell about her experience. She wanted other mothers who might be on a budget to know Zulily is a legitimate company and is doing right by their customers, and furthermore, she feels they are doing right by the community.
Kinkel, herself, is a business owner and said she tries to live by the golden rule at home and in business. She said she prefers to give her money to companies who share similar values.
At the end of the week, Kinkel plans to take the coat, along with several other items, to her local homeless shelter, Samaritan Inn.
"I feel like for the naysayers who were on social media, who had negative things to say, I guarantee that the recipient of this coat would certainly be thankful for Zulily thinking outside the box," Kinkel said.
I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my...
Posted by Kelly Blue Kinkel on Monday, January 4, 2016
