Firefighter Delay Blamed on Computers & Humans

Firefighter Delay Blamed on Computers & Humans

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(KSL News) -- The delay in getting firefighters to a burning home on Sunday can be blamed on a combination of system and human errors.

Flames ripped through the top floor and garage of the South Jordan home, and firefighters were late to the scene because they were sent to the wrong address.

An investigation by dispatch center officials discovered that several things went wrong. Initially there was a system error. The correct information came into the 911 center, but it was automatically transferred to a dispatch computer and the incorrect address appeared.

The human error occurred when the call-taker didn't verify the address as she is required to do before sending out fire crews.

But officials say cases like this are rare ..and it remains a very good system.

Gary Lancaster, V.E.C.C.: "It is sound; we like to encourage people to continue to use it. We will fix problems we've identified in this situation and move forward from there."

It has not been determined yet why the computer system failed. The two call-takers at the dispatch center have been suspended.

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