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Cell Phone Service to be More Customer Friendly

Cell Phone Service to be More Customer Friendly


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(KSL News) -- Good news now for cell phone users. Today the largest U.S wireless carriers voluntarily adopted a list of principles aimed at boosting customer satisfaction, while trying to fend off government regulation.

The trade group representing the carriers drafted the ten-point document intended to give customers greater access to and a better understanding of the "small print" about rates and terms of service of their mobile telephone contracts.

The pledge would allow customers to end their contracts in case of any major changes in the terms of service.

Customers will also have a minimum of 14 days to try their new mobile telephone service.

The new guidelines will affect about 148 million subscribers.

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