Estimated read time: 2-3 minutes
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This is Fred Ball for Zions Bank, speaking on business.
Vearl J. Manwill decided to be a door-to-door salesman and an installer of carbide lights and piping for Payson farmhouses in 1920. He advertised by word of mouth from one farm to the next. When natural gas was installed in Salt Lake City, Vearl set up shop in the valley because he knew there was potential for growth. Sure, the new pipeline helped that growth, but so did a television set.
How so? Well, Jim Manwill, Vearl's grandson and current owner of Manwill Plumbing & Heating, says his grandfather bought a TV, the first of its kind in Utah, and put it in the showroom window. By the end of the day, hoards of people would be around the TV and inside the store. That television set, according to Vearl, boosted Manwill Plumbing & Heating's success, which is now 83 years and running.
In 1996, Jim bought the business from his dad. His grandfather's tutelage helped Jim expand the company to 37 employees who specialize in each of the plumbing and heating industries. In other words, if you want a plumber, you'll get a plumber, or if you want an AC repairman, you'll get an AC repairman. Jim's employees are always dressed in uniforms that are starched and stiffer than polyester. Each employee contacts customers before arriving at the home, and then collects feedback with a follow up checklist. That's good service!
Manwill Plumbing & Heating believes in giving more bank for the buck. Jim's prices and customer service are so good that Manwill Plumbing & Heating has established itself as the industry leader. Jim said his competitors follow suit whenever his company does something new.
Manwill Plumbing & Heating has had a 50 percent growth in the last four years. Jim's theory for success is getting rid of the attitude that you're selling service, and instead, having an attitude of helping somebody else.
For Zions Bank, I'm Fred Ball. I'm speaking on business.
