Allegiance, Clarabridge, and Verint Win 2014 Customer Experience Vendor Excellence Awards From Temkin Group

By The Associated Press | Posted - Apr 8th, 2014 @ 6:31am



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TO BUSINESS EDITORS:

Allegiance, Clarabridge, and Verint Win 2014 Customer Experience

Vendor Excellence Awards From Temkin Group

WABAN, Mass., April 8, 2014 /PRNewswire/ -- Temkin Group, a leading

customer experience research and consulting firm, announces the

winners and finalists of its 2014 Customer Experience Vendor

Excellence (CxVE) Awards.

The three winners of Temkin Group's 2014 CxVE Award are Allegiance,

Clarabridge, and Verint. In addition to the winners, the following

five organizations were selected as finalists for the award:

Confirmit, Enghouse Interactive,Mindshare, Qualtrics, and Walker

Information.

"Congratulations to the winners and finalists who stood out amongst an

excellent group of applicants," states Bruce Temkin, Managing Partner

of Temkin Group. "These vendors demonstrated a strong ability to help

companies improve their customer experience."

In its second year, Temkin Group's CxVE Award recognizes companies

that provide products and services that help companies improve the

customer experience they deliver. The awards are judged by five

industry experts who evaluate the nominees' capabilities, results, and

client case studies. The scoring also includes direct feedback from

clients.

The CxVE Awards were judged by five noted customer experience experts:

Mila D'Antonio (Editor-in-Chief at 1to1 Media), Denise Bahil (CX

Transformist at Temkin Group), Desirree Madison-Biggs (Director of

Customer Experience Insights & Advocacy at Symantec), Rick Meyreles

(VP - Global Voice of Customer, World Service at American Express),

and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group).

Organizations submitted nominations for the CxVE Awards during

February and March 2014.

Last year's CxVE Award winners were Allegiance, NICE Systems, and

Walker Information.

For more information about the winners and the CxVE Awards, visit the

Customer Experience Matters@blog, at ExperienceMatters.wordpress.com.

For more information about Temkin Gorup, visit www.TemkinGroup.com.

About Temkin Group: Temkin Group is widely recognized as a leading

customer experience research and consulting firm. Many of the world's

largest brands rely on its insights and advice to steer their

transformational journeys. Temkin Group combines customer experience

thought leadership with a deep understanding of the dynamics of

organizations to help accelerate results. Rather than layering on

cosmetic changes, Temkin Group helps companies embed practices within

their culture by building four critical competencies: Purposeful

Leadership, Employee Engagement, Compelling Brand Values, and Customer

Connectedness. The firm's ongoing research identifies leading and

emerging best practices across a wide range of activities for engaging

the hearts and minds of customers, employees, and partners. For more

information, contact Bruce Temkin at 617-916-2075 or send an email.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer

experience thought leader and is Customer Experience Transformist and

Managing Partner of Temkin Group. He is also the author of a very

popular blog, Customer Experience Matters

(ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he

was a VP at Forrester Research for 12 years. Bruce is a highly

demanded speaker who consistently receives high marks for his

content-rich, entertaining keynote addresses. He is also the

co-founder and Chair of the Customer Experience Professionals

Association (CXPA.org), a global non-profit organization dedicated to

the advancement of customer experience management.

Customer experience matters is a registered trademark of Temkin Group.

Read more news from Temkin Group.

SOURCE Temkin Group

-0- 04/08/2014

/Web Site: http://www.temkingroup.com

CO: Temkin Group

ST: Massachusetts

IN: ADV

SU: AWD SVY

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