[SU] AWD SVY
TO BUSINESS EDITORS:
Allegiance, Clarabridge, and Verint Win 2014 Customer Experience
Vendor Excellence Awards From Temkin Group
WABAN, Mass., April 8, 2014 /PRNewswire/ -- Temkin Group, a leading
customer experience research and consulting firm, announces the
winners and finalists of its 2014 Customer Experience Vendor
Excellence (CxVE) Awards.
The three winners of Temkin Group's 2014 CxVE Award are Allegiance,
Clarabridge, and Verint. In addition to the winners, the following
five organizations were selected as finalists for the award:
Confirmit, Enghouse Interactive,Mindshare, Qualtrics, and Walker
"Congratulations to the winners and finalists who stood out amongst an
excellent group of applicants," states Bruce Temkin, Managing Partner
of Temkin Group. "These vendors demonstrated a strong ability to help
companies improve their customer experience."
In its second year, Temkin Group's CxVE Award recognizes companies
that provide products and services that help companies improve the
customer experience they deliver. The awards are judged by five
industry experts who evaluate the nominees' capabilities, results, and
client case studies. The scoring also includes direct feedback from
The CxVE Awards were judged by five noted customer experience experts:
Mila D'Antonio (Editor-in-Chief at 1to1 Media), Denise Bahil (CX
Transformist at Temkin Group), Desirree Madison-Biggs (Director of
Customer Experience Insights & Advocacy at Symantec), Rick Meyreles
(VP - Global Voice of Customer, World Service at American Express),
and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group).
Organizations submitted nominations for the CxVE Awards during
February and March 2014.
Last year's CxVE Award winners were Allegiance, NICE Systems, and
For more information about the winners and the CxVE Awards, visit the
Customer Experience Matters@blog, at ExperienceMatters.wordpress.com.
For more information about Temkin Gorup, visit www.TemkinGroup.com.
About Temkin Group: Temkin Group is widely recognized as a leading
customer experience research and consulting firm. Many of the world's
largest brands rely on its insights and advice to steer their
transformational journeys. Temkin Group combines customer experience
thought leadership with a deep understanding of the dynamics of
organizations to help accelerate results. Rather than layering on
cosmetic changes, Temkin Group helps companies embed practices within
their culture by building four critical competencies: Purposeful
Leadership, Employee Engagement, Compelling Brand Values, and Customer
Connectedness. The firm's ongoing research identifies leading and
emerging best practices across a wide range of activities for engaging
the hearts and minds of customers, employees, and partners. For more
information, contact Bruce Temkin at 617-916-2075 or send an email.
About Bruce Temkin: Bruce Temkin is widely recognized as a customer
experience thought leader and is Customer Experience Transformist and
Managing Partner of Temkin Group. He is also the author of a very
popular blog, Customer Experience Matters
(ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he
was a VP at Forrester Research for 12 years. Bruce is a highly
demanded speaker who consistently receives high marks for his
content-rich, entertaining keynote addresses. He is also the
co-founder and Chair of the Customer Experience Professionals
Association (CXPA.org), a global non-profit organization dedicated to
the advancement of customer experience management.
Customer experience matters is a registered trademark of Temkin Group.
Read more news from Temkin Group.
SOURCE Temkin Group
/Web Site: http://www.temkingroup.com
CO: Temkin Group
SU: AWD SVY
-- PH99980 --
0000 04/08/2014 12:30:00 EDT http://www.prnewswire.com
Copyright © The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.