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Customers Frustrated by Compromise of Personal Information

Customers Frustrated by Compromise of Personal Information



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Ashley Hayes Reporting It seems TJX -- parent company of popular retail chain TJ Maxx and Marshalls -- is in trouble after compromising its customers' personal information.

Last week several banks and banking associations filed lawsuits against TJX for exposing more than 47 million credit and debit card holders to identity fraud. Some of those cardholders are Utahns.

The banks that filed the lawsuits are angry and want TJX to compensate them for the fraudulent charges they had to cover and the new cards they had to replace.

Customers are frustrated that their information is out there and they can't get it back.

One customer, Justin Anderson, explained, "It makes you feel uncomfortable about shopping anywhere with your cards. I know it's not just TJ Maxx obtaining this information. I've started asking."

Anderson's credit union sent him a letter saying they were canceling and reissuing his debit card. That's how he found out his information had been stolen. A week later a credit card company contacted his mother about a shopping spree made on her card in L.A., a trip she never made.

Though neither Anderson nor his mother were held responsible for the purchases, they found the whole situation frightening.

"As I found out that was the company the credit union told me -- TJX, TJ Maxx -- I said to my wife, that's it. They're compromising our well-being. We don't need to go there," Anderson said.

TJX was not payment-card-industry or PCI-certified at the time. Fines for not being PCI-certified can run as high as $100,000 an incident.

If the 47.5 million other people whose information has been compromised, feel the same way, TJX could be in real trouble.

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