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This is Chris Redgrave for Zions Bank Speaking on Business.

Doesn't it sound attractive to hire an IT superhero? That's exactly what Ryan Westwood and his team at PCCareSupport call themselves. With their individual and business PC support platform, what separates them from other IT support companies is that you can do a monthly membership and scale the support depending on the monthly fees you pay.

For example, for a $20 monthly investment, they will provide virus protection, monthly backup and remote monitoring on your computer. This includes automated weekly cleaning on tablets and computers, and updates, so your computer stays current. The more you pay monthly the more services you receive. The only extra cost is per incident if something happens where you need a dedicated tech to fix the problem. With the cost effective platform of outsourcing, you can see how companies like PCCareSupport could make sense.

PCCareSupport's services extend to everything from computers to smart phones and tablets. A major key to their success has been for the team to offer excellent customer service. Calls are answered quickly so customers don't stay on hold.

Ryan says a critical component to taking care of your PC, tablet or smart phone is backup, especially since the average failure rate for drives is 100 percent, meaning they will all fail at some point. Data from the National Archives and Records Administration has shown that 93 percent of companies that lost their data for 10 days or more filed for bankruptcy within a year. That's why protecting information is critical to your company's operations to maintain your competitive advantage.

PCCareSupport has grown to include 59 employees and has two corporate locations, one in Provo and the other Idaho Falls. A big part of the business model is education. They have PCCareUniversity and offer monthly webinars to help educate their clients on taking care of their computer. A recent month's focus was on how to protect your PC while using social media. They decide monthly webinar topics based on customer experiences, especially if they see a pattern or several people having the same issue.

For Zions Bank, I'm Chris Redgrave, speaking on business.

PCCareSupport 1-888-727-5951 www.pccaresupport.com

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