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Paramount Acceptance has been in the health & fitness industry for over 40 years. Our extensive experience in health club operations gives us the unique ability to offer extraordinary service to our clients from coast to coast. Paramount provides their clients with a variety of services including front desk and operations software packages. We offer competitive pay, full benefits, and a great work environment.
Lead IT Technician acts as the technical support department’s team lead while providing IT solutions via telephone, web, and email. Works with technicians to educate customers on the use of Paramount Acceptance’s products as well as assist in testing new and enhanced products. Accurately records and maintains incidents in accordance with department standards. Assists the development and implementation staff in resolving product issues and validate defective reports submitted by customers. Engages in special projects and other duties as assigned. Helps supervise Paramount’s tech support department by training and mentoring the techs, managing escalated issues, coordinate projects among departments and ensure the department performs at the highest standard of excellence.
• Health insurance (medical, dental, life, and vision)
• Paid vacation and holidays
• Company-sponsored gym membership
• Corporate fitness center
• Wellness Program
RequirementsManagement experience in a customer support environment, preferably in a high-tech setting. Excellent communication skills, both written and verbal. Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals. Exceptional customer service skills. Ability to work in a fast paced environment as well as ability to listen effectively and understand the details of a customer's issue. Certifications a plus.
How to Apply
Please send your resume to firstname.lastname@example.org or call the Human Resources department at 888.242.3636 ext. 191 for more information.