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About the company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries. We provide support in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company. Our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
To train new and existing employees on client projects. Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (large class: 35+)
Must be Professional, Very ENTHUSIASTIC, High Energy, Creative and Innovative
Able to communicate in front of a large group and ensure everyone understands the training material.
Must be able to work independently and have strong time management skills.
Be able to schedules classes and track training times based on the needs on the account.
Must be able to schedule and keep accurate accounting of all training times.
Must be able to complete all training and any reports in an organized and timely manner.
Must be able to create new or updated training material as programs change frequently, including text, handouts, e-Learning modules, videos, tests and laboratory exercises.
This training must be able to address all key learning styles and easy to understand.
Must be able to create and distribute job aids when necessary including but not limited to, desk drops and electronic communications, polls, quizzes, PowerPoint Presentations and e-Learning modules.
Supervise advisors while in their training period.
Develop non-classroom communication and training materials
Coordinate New Hire, Progression & Enhancement Training activity
Assess participant and class performance
Participate in minor client interaction (include effective curriculum feedback and client visits)
How to Apply