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Field Services Specialist
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Job Description
General Information about position and Miche: Miche, LLC—an international leading designer of innovative, branded designer handbags—is seeking candidates for the full-time position of Field Services Specialist to provide outside field support and problem resolution to Independent Miche Representatives and customers at its Home Office headquarters in South Jordan, UT.
Duties and Responsibilities:
• Answers questions and concerns from the field through phone calls and tickets.
• Follows up on order inquiries, shipments, returns, adjustments cancellations and gets back to the Representative within 48 hours.
• Maintains a strong understanding of Miche’s compensation plan to assist with field questions.
• Teams up with other departments as needed to help the field.
• Recognizes leaders in the field to work with Field Development.
Duties and Responsibilities:
• Answers questions and concerns from the field through phone calls and tickets.
• Follows up on order inquiries, shipments, returns, adjustments cancellations and gets back to the Representative within 48 hours.
• Maintains a strong understanding of Miche’s compensation plan to assist with field questions.
• Teams up with other departments as needed to help the field.
• Recognizes leaders in the field to work with Field Development.
Requirements
• Strong problem-solving and Customer Service skills a must
• Solution-oriented
• Excellent written and verbal communication skills
• Ability to multi-task
• Organized with attention to detail
• Basic computer skills
• Call Center experience
• Experience/understanding in Home Party Direct Sales
• Strong understanding and ability to navigate computer systems
• Bi-lingual candidates who speak Spanish are a plus!
• Solution-oriented
• Excellent written and verbal communication skills
• Ability to multi-task
• Organized with attention to detail
• Basic computer skills
• Call Center experience
• Experience/understanding in Home Party Direct Sales
• Strong understanding and ability to navigate computer systems
• Bi-lingual candidates who speak Spanish are a plus!
How to Apply
Contact: Juli Adams
Email: jadams@miche.com
Please submit your resume and cover letter to jobs@miche.com.
Email: jadams@miche.com
Please submit your resume and cover letter to jobs@miche.com.
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