Do you like working with exciting technology in a stimulating environment? Do you enjoy being around fun, intelligent people who know how to work hard? Do you like knowing your contribution and ideas matter? Then R Systems is the place for you.
Mobile technology is growing by leaps and bounds. Billions of dollars are being spent every year around the world by consumers and businesses alike on wireless phones and mobile applications. Supporting Good Technology, we pride ourselves on being at the forefront of mobile innovation, accomplishing big things in a growing environment. Come join us to experience what we're all about.
Job Profile: Field Application Engineer, Sustaining - Support Engineering

R Systems Solutions Inc. is seeking a Tier 2 Server Support Engineer who will work closely with a team of front-line agents. The Server Support Engineer will be an escalation point for agents and high level VIP customers. We are supporting an Enterprise solution for mobile application. Good Dynamics is a platform that allows customers to secure custom mobile applications on leading iPhone and Android devices. The candidate will be expected to utilize their experience administering and supporting Microsoft Exchange (Lotus Domino) to resolve complicated issues. RIM/BES/GOOD admin experience is also a big plus!

The candidate must be: Highly organized and detail oriented; Strong in verbal and written skills; Excellent with customer service skills; Excellent with planning and problem solving; and able to work independently to assigned tasks. A working administrator’s knowledge of both the Outlook client and Exchange server supporting technologies including:

Keys to success:

• Great communication skills
• Ability to multi-task, good organization skills, persistence, patience
• Technical aptitude in resolving complex technical instillation and/or integration issues

Responsibilities include:

• Provides email and telephone support
• Reports and tracks technical support issues

Educational Requirements:

• Degree from an accredited college/university or work related experience

Required Skills & Experience:

• Good knowledge of database interfaces and database usage - MS SQL, Oracle, or other RDBMS
• Good knowledge of Internet technologies - HTML/XML, HTTP/HTTPS,JSP, Servlets
• Good knowledge of email and messaging technologies - IMAP,POP3,MAPI
• Good knowledge of Network technologies - proxy server, Load Balancers, TCP/IP, UDP
• Good presentation and documentation skills
• Excellent customer interaction skills (via telephone and email)
• Ability to operate and thrive in a multitasking interrupt-driven environment

Bonus Points for:

• Experience in mobile technologies and standards
• Experience in the Enterprise market
• Experience with bug tracking system, developer forums and knowledge base
• Network technologies (proxy servers, load balancers, HTTP, TCP/IP, UDP)
• Scalable multi-tier services
• Distributed computing
• Internet technologies (HTML/XML, JSP, IMAP, Servlets)
• Wireless technologies (WAP, SyncML, IMAP, iMode)
• Windows development (Win32 APIs, COM)


*We offer a competitive wage and benefit package, relaxed work environment, and management with a sense of humor.

*To ensure a safe working environment for its employees, R Systems requires all candidates for employment submit to a drug test, background and credit checks prior to employment

Email: ExchangeSME@rsystems.com

Please send cover letter and resume to ExchangeSME@rsystems.com