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Wayfair, the largest online-only retailer of home furnishings and house wares in the United States, is looking for motivated Inbound Sales consultants. The right candidate will have phone sales experience. He/she will have the ability to assess and meet needs, offer problem-solving solutions and thoughtfully maximize a sales process for the best possible outcome. Other critical success factors for this role include a competitive spirit, a great attitude and flexibility. Begins November 10 $11/hour plus monthly performance bonus Full benefits start on your first day
• Use consultative sales approach to help customers in an inbound sales and service center explore product offerings and make purchase decisions. • Meet key sales performance indicators, including close rate and net sales revenue. • Project a professional company image through phone and email interactions. • Recognize, document and alert supervisors of trends in customer calls. • Uphold high customer service standards.
• Excellent communication and relationship building skills. • Passion for helping customers. • Desire to make Customer Service a career. • Sales experience, preferably in a call center. • A successful track record working in a high volume environment. • Strong desire to be part of a team achieving personal and company financial goals. • Able to solve problems by thinking analytically and creatively. • Familiar with the latest e-commerce trends. • Regular and reliable attendance is an essential function of this position. • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer. • Ability to use a computer keyboard and computer screen. • Ability to use a telephone headset and telephone system. • Ability to handle and solve all types of customer service issues via phone and/or email. Wayfair.com, founded in 2002, is the largest online-only retailer of home furnishings and house wares in the United States. Wayfair.com is privately held and has raised over $200 million from leading investors including Spark Capital, Battery Ventures, Great Hill Partners and HarbourVest Partners. The company owns and operates Wayfair, AllModern, and Joss & Main. Wayfair.com ended 2012 with over $600 million in revenue and currently employs over 1,200 employees in offices located in Boston (HQ), Utah (Customer Care & Distribution), Kentucky (Distribution), the U.K, Germany, Ireland and Australia. Wayfair.com is #16 on the Forbes list of America’s Most Promising Companies, has previously been named Private Company of the Year by Mass Technology Leadership Council, and selected by Glassdoor.com as a Top Company To Work For and Top Company For Well Balanced Life. It's a great time to join and help build the next great ecommerce company! Come join us at http://www.wayfair.com/careers Wayfair is an Equal Employment Opportunity (EEO) employer. Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions. Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions. Visit our Site: http://www.wayfair.com Find us on Facebook: http://www.facebook.com/wayfair Follow us on Twitter: http://www.twitter.com/wayfair Check out our YouTube Channel: http://www.youtube.com/therealwayfair
Qualified applicants should submit a resume to:
Starts November 10, 2014