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Discover Financial Services is HIRING in our Fraud Prevention department. This would be working directly for us. Not a 3rd party company or through a staffing agency. This position would also qualify for the Discover benefits package. Our benefits include available Medical, Dental, Vision, Life and Disability Insurance, Paid Time Off, 401k and ESPP. Our Benefits start DAY ONE of your employment! We seek employees who can: communicate effectively, are results driven, thrive in a team atmosphere, deliver exceptional customer service, are flexible and willing to share ideas, and believe in giving back to the community. We’re glad that you’re considering Discover Financial Services as your pathway to career fulfillment and success.
Job duties for the Fraud Prevention Representative include: -Answer inbound/make outbound fraud prevention calls -Referring to Fraud Investigations all accounts with detected fraud activity -Speak with cardmembers to verify suspicious account activity -Keeps accurate records and files of the cases -Provide excellent customer service -Work on ORION FCMS and Falcon systems -Other duties as assigned by manager Job duties for the Collections Specialist include, -Work with customers that have fallen past due in making payments to their account -Encouraging them to use their card in the future. -Use professional and persuasive communication skills as well as strive to keep the goodwill of our customers.
1. Must have High School diploma or GED equivalency 2. At least 6 months stable work history 3. Effective communication skills required 4. Must be able to work on a computer and sit for long periods of time 5. Demonstrate enthusiasm and professionalism 7. Team player is a must! -Shifts will be Monday-Friday with rotating weekends and holidays. Discover Financial Service is an Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Fraud Prevention Rep - Keyword #26251
Collections Specialist - Keyword #26324