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  • Posting Date Jul 02, 2014
  • Closing Date N/A
  • Contact Name Jennifer Mejia
  • Salary Range $20,000 - $30,000
  • Category Customer Service
  • Location West Valley, Utah
  • Job Type Full-time
  • Years of Experience 1-2 years
  • Industry Healthcare
Ad Number 530625
Member Since: Jun 2014
Favorite of: 6 People
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    Patient Services Representative (Various Full-Time Shifts)

    Sutter Physician Services West Valley, UT | Posted Jul 02, 2014

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    Job Description

    The role of the Patient Service Representative (PSR) is to act as a partner with Sutter affiliated physician care centers to act as the initial point of contact for patients, providers/clinicians, and customers at large. The PSR is responsible for receiving and resolving incoming calls in a manner reflecting the Mission, Values, and Customer Service philosophy of Sutter Physician Services. These calls range from patient registration, appointment scheduling, referral management, and general questions. The ideal candidate for this role is one who enjoys a fast-paced, team-oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your telephone demeanor, and be an attentive listener in order to resolve customer issues effectively and efficiently.

    Qualifications

    Minimum Requirements: 1.High School diploma or equivalent 2.At least 1 year of customer service experience Preferred experience/skills: 1.Associate's Degree, or Bachelor's degree in Communication, Business, Healthcare Administration, or liberal arts OR equivalent work combination of coursework and experience in a service industry highly desired. 2.Technical Certificate in medical billing/coding, Medical Assisting, and/or medical terminology. 3.Multiple years of customer service experience in a medical specialty practice or other healthcare related occupation with transferable skills.

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