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  • Posting Date Jul 21, 2014
  • Closing Date N/A
  • Contact Name Shauri Salazar
  • Salary $20,000
  • Contact Email ssalazar@mmcgrp.com
  • Contact Phone 801-352-3208
  • Category Customer Service
  • Location Sandy, Utah
  • Job Type Full-time
  • Years of Experience 1-2 years
  • Industry Government & Civic
Ad Number 527425
Member Since: Aug 2012
Favorite of: 8 People
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    Call Center Agent/Call Center Reps Needed ASAP!

    MMC Group Sandy, UT | Posted Jul 21, 2014

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    Job Description

    Customer Service Reps / Customer Service Agents / CSRs Needed ASAP!! Customer service agents needed for inbound call center to start as soon as next week Candidates will be contacted only if they meet the criteria outlined below • Location: Sandy, UT 84070 • Pay: $10/hour, $10.50/hour • Length: Contract to Hire • Hours: Shifts vary JOB DUTIES •Responds to telephone inquiries and complaints for inbound call center using standard scripts and procedures while providing excellent customer service. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training and assistance to lower level staff. •Provides assistance, training and troubleshooting support to lower level staff. •Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. •Casual dress code (nice jeans, collar shirts and tennis shoes are acceptable).

    Responsibilities

    JOB REQUIREMENTS •1 year call center experience •1+ year customer service experience (minimum) Skills Required: •Must be comfortable using a computer and toggling screens •Must be able to provide excellent customer service to callers, showing patience and empathy

    Qualifications

    Qualifications: • Must have high school diploma or equivalent • Must be at least eighteen (18) years of age Additional: Extensive background check conducted please contact for further details

    Additional Information

    Please send your resume to ssalazar@mmcgrp.com

    Apply Now
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