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  • Posting Date Jun 10, 2014
  • Closing Date N/A
  • Contact Name N/A
  • Salary N/A
  • Category Administrative & Clerical
  • Location Slc, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry Construction & Skilled Trades
Ad Number 525222
Member Since: Dec 2011
Favorite of: 7 People
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    Service Dispatcher

    Big H Contractors Inc Slc, UT | Posted Jun 10, 2014

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    Job Description

    Family-owned Big H Contractors Inc. has been performing construction, service, maintenance, repairs, and replacement services for residential, HOA, commercial, and industrial customers along the Wasatch area front. We maintain a large list of maintenance contracts and customer relationships, and plan to continue the growth of this customer base well into the future. Across all aspects of our business, the key to our success is to perform our duties accurately, efficiently, and effectively. The Service Dispatcher plays an extremely important role in the company’s success. Responsibilities include dispatching service technicians to service calls, maintaining the schedule for all of our service technicians and making sure that work gets completed in an appropriate time-frame. This is a fast paced and very rewarding position. DUTIES INCLUDE: • Taking phone calls from Customers, and either respond to the need and inform the Account Manager, or pass the customer directly to their Account Manager. • Entry of work orders when service calls are placed. • Dispatching and scheduling technicians for all service calls, and making sure the technician meets the scheduled commitment. • Maintaining the Dispatch Board, knowing where each technician is working, and what they are working on. • Maintain the open work order list of service calls and projects. • Obtaining service tickets when service techs complete their calls and closing out work orders. • Being included in the On-Call list for after-hours service calls to make sure that they are responded to. • Planning and scheduling Preventative Maintenance activities with minimal impact on other work, and vice versa. • Keeping accurate records of customer equipment lists, filter & belt lists, and contract specifics. • Attend weekly job meetings to review needs for service techs. PREFERRED QUALIFICATIONS: • Some project management experience is preferred. • Excellent communication and organizational skills. • Excellent verbal and written communication skills. • Experience working in an office setting. • Proficient in Microsoft Office applications as well as ability to learn new computer programs quickly. • Able to work well under pressure. • Able to develop relationships with customers, field technicians, and vendors. • Able to positively interact with a number of personalities. • Able to speak in a technical manner and understand the principles of air conditioning troubleshooting and repair. Hours: 8:30 am – 5:30 pm Monday- Friday.

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