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  • Posting Date Oct 24, 2013
  • Closing Date Nov 07, 2013
  • Contact Name N/A
  • Salary N/A
  • Category Customer Service
  • Location West Valley City, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 254212
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    Collections Specialist

    Discover Financial Services West Valley City, UT | Posted Oct 24, 2013

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    Job Description

    This is not your typical collections position. . . As a Collections Representative, you will work with customers that have fallen past due in making payments to their account as well as encouraging them to use their card in the future. Representatives use professional and persuasive communication skills as well as strive to keep the goodwill of our customers. 1. Review past due accounts and call customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected. 2. Contact credit, employment and other references when unable to locate a customer. Maintain accurate records of new addresses and providing information to other departments. 3. Work with the customer to come to an agreeable plan for bringing the account current.

    Relocation costs may be covered.


    1. Must have High School diploma or GED equivalency 2. At least 6 months stable work history 3. Effective communication skills required 4. Must be able to work on a computer and sit for long periods of time 5. Demonstrate enthusiasm and professionalism 6. Team player is a must! *Paid training *Competitive performance incentive plan *Excellent benefits package that begins date of hire *On-site fitness center *Full service cafeteria on-site *Eligible for 401K, Pension and Employee Stock Puchase Plan discounts ***This is an afternoon shift*** There is a 10% shift differential pay for working this schedule Schedule is Monday - Friday, with 2-3 Weekend shifts per month (Saturday and/or Sunday). Training is 1:00pm-8:00pm. Start date is November 18.

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