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  • Posting Date Oct 11, 2013
  • Closing Date Nov 02, 2013
  • Contact Name Bob Wadman
  • Salary N/A
  • Category Healthcare
  • Location Salt Lake City, Utah
  • Job Type Part-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 252102
Member Since: Jun 2013
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    Customer Service Rep - Medical Inquiries

    Alpine Home Medical Salt Lake City, UT | Posted Oct 11, 2013

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    Job Description

    Title: Customer Service Rep ??? Medical Inquiries (Part-Time) General: The Customer Service Rep must be knowledgeable of medical billing and all equipment/supplies provided by Alpine Home Medical. The CSR must model a standard of excellence in providing superior customer service. Responsible for competently and efficiently performing all tasks related to the order intake process in a friendly, professional manner. Knowledge of third party medical reimbursement procedures is very important in this role.

    Relocation costs may be covered.


    Education: 1. High school diploma or G.E.D. equivalent. 2. 2-year Associates Degree preferred Experience/Knowledge/Personality: 1. Absolutely must have superior customer service skills with the ability to quickly identify customer needs and provide effective solutions using polished people skills 2. Ability to function as a polite and cooperative team member with a positive attitude. 3. Must be a self-starter and be able to work effectively with minimal supervision 4. Must have effective computer skills and ability to multi-task. 5. Superior communication skills are required (Oral and written). 6. Attention to detail is critical 7. Ability to effectively handle multiple tasks with numerous interruptions is a must. 8. Must display a ???can do??? attitude and the ability to ???smile??? over the phone in all customer interactions. 9. Prior experience in HME is a plus 10. Prior experience with medical insurance providers is a plus 11. Bilingual (Spanish/English) is a plus Responsibilities And Duties: 1. Answer incoming phone calls; accurately assist customers with medical billing questions and/or disputes. 2. Must be able to readily identify customer needs, build and foster positive customer relationships, and provide solutions to customers. 3. Responds appropriately and accurately to customer questions and concerns with superior customer service skills. 4. Performs other duties as deemed appropriate by management. Qualifications Physical: 1. In an average 8 hour day the employee sits 6 hours. (These hours include up to 6 hours of phone work/data entry.) 2. Must be clean & neat in personal appearance. To Apply: Please send resume via e-mail to Include in subject line: ???Customer Service Rep- SLC???

    Additional Information

    Please send current resume to:

    Include in subject line of e-mail: "Customer Service Rep - SLC"

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