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  • Posting Date Oct 10, 2013
  • Closing Date Dec 09, 2013
  • Contact Name Becky Bowman
  • Salary N/A
  • Category Software Development
  • Location Sandy, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 251903
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    Software Support Engineer

    LVM Sandy, UT | Posted Oct 10, 2013

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    Job Description

    LVM, Inc. is a growing telecommunication software technology company and is seeking a Software Support Engineer. The ideal candidate will be seeking a career, not a job, be energetic and enthusiastic, be a quick learner, reliable, and understand the tech environment. This position is responsible for providing support to end users for LVM, Inc.???s software product; VXTracker. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors problems to ensure a timely resolution. Must be able to analyze information and make sound decisions that have direct impact on the client as well as the Company. The Software Support Engineer is accountable for achieving results while providing exceptional customer service. The Software Support Engineer will also have duties related to LVM Inc.???s other software products; VXPulse, VXMobile and VXRecord. Salary will be based on experience. Great benefit package available upon eligibility.

    Relocation costs may be covered.


    Technical Support ??? Respond to requests for technical assistance via phone and electronically ??? Gather configuration information from customer prior to software installation ??? Install software products and verify functionality ??? Diagnose and resolve technical system and software issues ??? Identify support requests that represent additional system feature requests and/or system bugs ??? Stay current with system information, technology and Industry trends related to Call Accounting, cellular device services and general telecommunications Customer Service ??? Demonstrate system capabilities to customers and effectively explain how the system can be used when required. ??? Respond to any customer inquiries or complaints in a professional and timely manner. ??? Ensure customer satisfaction by dealing professionally and effectively with internal and external customers. Miscellaneous duties ??? Completes detailed notes on every Support request. ??? Maintains high level of technical and product knowledge. ??? Establishes and maintains good public relations. ??? Some Linux configuration of computing appliances ??? Performs all other miscellaneous duties as assigned. Experience and Knowledge ??? SQL programming and queries ??? Ability to analyze/interpret application log files ??? Ability to analyze/interpret raw data in order to develop/define logic to parse data ??? Javascript and XML ??? Knowledge of basic network functionality ??? Knowledge of Windows OS???s and troubleshooting Windows issues ??? Knowledge of Phone Branch Exchanges a plus, including Cisco, Nortel, Avaya, Mitel and Shoretel ??? Proficiency in MS Office ??? Basic web application and client/server knowledge ??? Customer Service

    Additional Information

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