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Outbound call center representative that administers customer support to consumers by providing information on current services and offers. Must have the ability to clearly and confidently convey information to consumers by guiding them through a step by step process. Responsibilities ??? Providing customers with up-to-date product information ??? Recommending appropriate solutions to customers. ??? Providing world-class service, greeting customers in a friendly and professional manner, using agreed upon procedures. ??? Listening attentively to customer needs and concerns; demonstrating empathy ??? Answering customer questions regarding products offerings, promotions, etc. ??? Determining appropriate response to customers by using a script flow (program specific) ??? Customer service/sales skills and abilities to adapt to customer situations which include (but not limited to) the utilization of soft skills, expressing empathy, expressing a willingness to help and take ownership, and first call resolution. ??? Active listening, rapport building, conversational probing for needs, and recommending/presenting. ??? Computer skills, including experience in operating within a Windows environment and internet navigational skills. ??? Successful candidates will utilize customer service skills to assist our clients' members with advising members on all client benefits, offering and enrolling clients in special offers and promotions and other activities while working with members in meeting their requested needs (program specific).
Relocation costs may be covered.
??? Ability to work a flexible work schedule (currently M-F 8am-5pm) No Weekends! ??? Ability to meet call quality standards ??? Punctuality and dependability ??? High School Diploma or Equivalent ??? Knowledge of Customer Service Principals and Practices ??? Outstanding Verbal Communication Skills Offer ??? Base Hourly Pay + Performance Incentives ??? Full Time ??? Opportunities for Career Advancement ??? Paid Training ??? Employee Referral Program ??? Paid Time Off ??? Casual, Fun Work Environment ??? And much more.
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