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  • Posting Date Aug 26, 2013
  • Closing Date Sep 24, 2013
  • Contact Name Jeff Davis
  • Salary N/A
  • Category Customer Service
  • Location South Jordan, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 244103
Member Since: May 2009
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    Customer Relations Manager

    Volkswagen SouthTowne South Jordan, UT | Posted Aug 26, 2013

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    Job Description

    Volkswagen SouthTowne is a busy, thriving dealership looking for a Customer Relations Manager to join it's team. PRIMARY RESPONSIBILITIES - Investigate customer's problems and find solutions. - Communicate with customers via phone, email, or letter. - Hire, train, and terminate customer service agents. - Provide scripts to read from during phone calls. - Handle major incidents that cannot be resolved by sales consultants. - Resolve complaints and order issues. - Ask customers to provide feedback on sales consultants and customer service experience. - Analyze data and statistics. Compile and print reports on overall customer satisfaction. - Isolate and identify areas of improvement. - Help train sales consultants on how to adequately address problem over the phone or how to write correspondence. - Work with management on customer service initiatives. - Utilize social media to respond to customer complaints and praise.

    Relocation costs may be covered.


    Applicants must have a minimum of 5 years experience in customer service and/or retail. Management experience preferred. We are looking for a professional, go-getter with a winning, positive attitude. Someone who can take charge and lead a team of 2-3 customer relations staff members. But who is optimistic, friendly and kind. Applicants must pass a drug test and have a clean driving record. Volkswagen SouthTowne is an equal-opportunity employer.

    Additional Information

    Email resume to with the subject line of Customer Relations Manager. The dealership will then be contacting applicants who meet or exceed the expectations for an interview.

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