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Volkswagen SouthTowne is a busy, thriving dealership looking for a Customer Relations Manager to join it's team. PRIMARY RESPONSIBILITIES - Investigate customer's problems and find solutions. - Communicate with customers via phone, email, or letter. - Hire, train, and terminate customer service agents. - Provide scripts to read from during phone calls. - Handle major incidents that cannot be resolved by sales consultants. - Resolve complaints and order issues. - Ask customers to provide feedback on sales consultants and customer service experience. - Analyze data and statistics. Compile and print reports on overall customer satisfaction. - Isolate and identify areas of improvement. - Help train sales consultants on how to adequately address problem over the phone or how to write correspondence. - Work with management on customer service initiatives. - Utilize social media to respond to customer complaints and praise.
Relocation costs may be covered.
Applicants must have a minimum of 5 years experience in customer service and/or retail. Management experience preferred. We are looking for a professional, go-getter with a winning, positive attitude. Someone who can take charge and lead a team of 2-3 customer relations staff members. But who is optimistic, friendly and kind. Applicants must pass a drug test and have a clean driving record. Volkswagen SouthTowne is an equal-opportunity employer.
Email resume to firstname.lastname@example.org with the subject line of Customer Relations Manager. The dealership will then be contacting applicants who meet or exceed the expectations for an interview.