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  • Posting Date Aug 26, 2013
  • Closing Date Sep 15, 2013
  • Contact Name Carol Walasek
  • Salary N/A
  • Category Customer Service
  • Location Park City, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 244005
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    Customer Support Representative

    MS Cloud Services Park City, UT | Posted Aug 26, 2013

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    Job Description

    This is an opportunity to work for a technology organization serving organizations across the US. Our help desk agents are responsible for handling inbound calls, email and live chat support from staff and customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. Our Customer Support Representatives will: ??? Be responsible for providing telephone support regarding hardware, systems, and applications for both internal and external clients. ??? Answer questions about installation, operation, configuration, customization, and usage of related products. ??? Identify customer issues and use diagnostic techniques to recommend solutions to correct these issues. ??? Use the latest in call center technology, computer-based training programs, and high-tech troubleshooting tools. ??? Provide an excellent customer service experience, displaying not only an IT-savvy skill set but also the ability to solve problems efficiently and possess a sincere enthusiasm for providing fantastic customer service! Skills required for our Customer Support Representatives: ??? Previous computer technical support experience preferred. ??? Preferred technical skills in PC hardware, network troubleshooting, Windows operating systems and applications such as Microsoft Office and Outlook products. ??? Strong spoken and written communication skills; word-processing skills. ??? A minimum high school diploma or GED. ???Location: Park City, UT ???Compensation: Base Hourly Rate of up to $15/hour depending on experience plus Individual Health Insurance ???This is a full-time job. ???Principals only. Recruiters, please don't contact this job poster. ???Please do not contact job poster about other services, products or commercial interests.

    Relocation costs may be covered.

    Requirements

    Skills required for our Customer Support Representatives: ??? Previous computer technical support experience preferred. ??? Preferred technical skills in PC hardware, network troubleshooting, Windows operating systems and applications such as Microsoft Office and Outlook products. ??? Strong spoken and written communication skills; word-processing skills. ??? A minimum high school diploma or GED. ???Location: Park City, UT ???Compensation: Base Hourly Rate of $10/hour plus Individual Health Insurance ???This is a full-time job. ???Principals only. Recruiters, please don't contact this job poster. ???Please do not contact job poster about other services, products or commercial interests.

    Additional Information

    Please email Carol Walasek - carolw@mscloudservices.com with resume

    Apply Now
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