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Major Call Center in Sandy Utah Hiring 250 Customer Service Reps RIGHT NOW!!! Position is paying a FANTASTIC STARTING WAGE OF $11.50 to $15 hourly based on hourly base pay PLUS fridge benefit/health benefits!! The Tier 1 Customer Service Representative (CSR) is responsible for delivering general health care information to callers. Topic knowledge is limited to general knowledge using scripted responses and automated tools. Tier 1 CSR reports directly to the Customer Service Manager. This is an entry-level position responsible for giving general health care information to callers. The Tier 1 CSR is required to evaluate the contact to know when to transfer to a Tier 2 CSR and to offer general information. No decision making is required to perform the duties. PRINCIPAL DUTIES/RESPONSIBILITIES: Tier 1 CSR reads scripted responses to questions dealing with basic health care information of an educational nature. They must: ??? Provide knowledgeable responses to inquiries (phone, web chat, e-mail, TTY, fax, correspondence) in a courteous and professional manner. ??? Maintain up-to-date knowledge of regulations, processing procedures, and policies. ??? Use databases and written materials to look up and provide information to inquiries. ??? Maintain appropriate documentation of all inquiries. ??? Respond to inquiries within departmental staffing and time parameters. ??? Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released. ??? Continually look for and suggest process improvements. ??? Assist with delivery of internal employee training for new and temporary employees as requested. ??? Report problems that occur and assist with the resolution. ??? Attend required corporate, program, and other update trainings. ??? Demonstrate incremental and continued performance improvement. ??? May be required to work holidays. ??? Overtime may be required. ??? Perform other related duties as assigned. EDUCATION REQUIREMENTS: ??? High School diploma or equivalent required. ??? Minimum 6 months customer service/secretarial/telemarketing experience required. EXPERIENCE REQUIREMENTS: ??? High School diploma or equivalent required. ??? Minimum 6 months customer service/secretarial/telemarketing experience required. SKILLS AND ABILITIES: ??? Speak and read English clearly, professionally and fluently. ??? Type a minimum of 20 words per minute. ??? Effectively work within required contractual turnaround times and program structure. ??? Demonstrated excellent interpersonal skills. ??? Ability to organize simultaneous tasks. ??? Proven ability to work as a member of a team. ??? Spanish fluency is desirable. WORKING CONDITIONS: The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas. Work may require some physical effort in the handling of light materials, boxes, or equipment.
Relocation costs may be covered.
EDUCATION REQUIREMENTS: ??? High School diploma or equivalent required. ??? Minimum 6 months customer service/secretarial/telemarketing experience required. EXPERIENCE REQUIREMENTS: ??? High School diploma or equivalent required. ??? Minimum 6 months customer service/secretarial/telemarketing experience required.
Contact Becky White at 480-628-3426 and send resume in consideration of this position to firstname.lastname@example.org.
If Becky is unavailable, you may also try Lori and Kent at 801-966-3720!
We will excitingly be handling a large volume of calls for this job and look forward to assisting you as possible!