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Exciting and flexible work environment. Growing company, opportunity for advancement. PRIMARY DUTIES RESPONSIBILITIES AND REQUIREMENTS Provide customer technical support to customers through inbound phone and email requests and occasional on-site support. Maintain network and servers, monitor backups, ensure good functioning of computers and networks. Independently identify troubleshoot document categorize and replicate customer problems and then escalate complex problems. Retain ownership of all cases throughout the resolution process Excellent customer service skills as demonstrated by superior call email monitoring ratings Strong verbal written and interpersonal communication skills Ability to troubleshoot and resolve problems in a technical team-oriented environment Ability to demonstrate customer empathy good customer diplomacy skills and problem ownership Ability to manage multiple tasks and priorities including good time management skills Must have HS diploma or equivalent, some college or 4-year degree preferred Must be able to pass a criminal background check and credit check Most work can be done at the office, but will be required to travel occasionally to nearby locations to provide support. Must have own transportation (travel costs will be reimbursed)
Relocation costs may be covered.
TECHNICAL SKILLS REQUIRED Experience setting up, configuring, troubleshooting and fixing common problems in these areas: * Windows Desktop PC's * Standard windows software, Browsers, Java * Various email clients such as webmail, Thunderbird, Outlook * Printers, network printers * Scanners * PC Hardware (assembly, replacement, troubleshooting, cloning) * Antivirus * Word Processing * Network connections, switches, routers, wifi, cat5/6, some knowledge of TCP/IP TECHNICAL SKILLS DESIRED BUT NOT NECESSARY IF SKILLED IN OTHER AREAS * Windows Server experience and Active Directory * Linux Server experience * Exchange * Database experience, such as Mysql or SQL Server * Backup systems * Routing/subnetting * Filesystems * Virtualization (such as Xen, VMWare, KVM, etc.)
Please send resume with cover letter to email address listed.