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  • Posting Date Aug 13, 2013
  • Closing Date Sep 30, 2013
  • Contact Name James Bunker
  • Salary N/A
  • Category Customer Service
  • Location American Fork, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 241755
Member Since: May 2012
Favorite of: 1 Person
Page Views: 7 Views

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    Customer Service Advocate

    Dialogue Marketing American Fork, UT | Posted Aug 13, 2013

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    Job Description

    Description: ****CLASS STARTING OCTOBER 21ST**** In this role, you will be a Sales and Customer Service representative for Young Living Essential Oils. Young Living is a world leader in essential oils and wellness solutions. As a representative, it will be your job to ensure that customers have a great customer service experience while constantly building brand loyalty, sentiment, relevance, and influence. This will be accomplished by engaging customers via the telephone, in a fun and friendly manner, while maintaining a professional demeanor. Applicants for this position must possess a positive attitude, a strong understanding of how to use a combination of phone systems, computer databases, and a variety of media platforms, tools, and technologies. The candidate will be working with a team to ensure that questions, orders, suggestions, complaints, and compliments are addressed in an accurate and timely manner for all communication portals. Duties: o Utilize computer technology to handle high call volumes. o Greet customers warmly, ascertain problem or reason for contact; constantly maintain a positive and energetic attitude. o Verify all required and pertinent information for each customer interaction. o Utilize appropriate tools and resources, including knowledge-base, to properly assess and address each interaction. o Resolve customer complaints via phone, by clarifying the customer's needs; then selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. o Advise on company information, new products, pricing, and promotions, including education, next steps, and setting expectations. o Input correct orders and educate and upsell customers on new products/promotions o Confirm shipping and order status??? o Customer Focus ??? A successful candidate will always put the needs of the customer first and provide impeccable service at all times while not showing any annoyance or frustration. o Sales ability and demonstrated up selling ability ??? Able to successfully identify, recommend , and sell relevant Young Living Products and services o Interpersonal Skills ??? A successful candidate must possess a strong set of interpersonal skills to ensure that the Customer Experience is always exceptional. These would include, empathy, tact, patience, and listening skills. o Teamwork ??? A successful candidate must possess an outstanding desire to work as part of a team. They must be able to get other individuals in their organization to work together to ensure the highest level of customer service is always maintained regardless of the specific individual a customer speaks with. o Tech Savvy- Able to comprehend technology. It???s imperative to have a basic proficiency. o Typing Proficiency o Must be able to type at least 30 WPM with at least 85% accuracy. o Will be given a WPM Test during interview process. o Strong English, Spelling, and Grammar Skills o Strong Communication Skills o Must be able to enunciate clearly in English for all phone interactions. o Must be easily understood in English via the spoken word and written forms of communication. o Strong Analytical Skills o Must have the ability to determine the problem/sentiment of each interaction and give the appropriate response.

    Relocation costs may be covered.


    o Professional Appearance o Minimum of 2 years in a customer service and sales experience in a call center environment recommended. o MLM knowledge is preferable o Passionate about representing brands and health awareness o Some college education is preferred o High School Diploma or G.E.D. equivalent is necessary o Pursuit of Associate???s or Bachelor???s Degree in Business, English, Health, or Marketing recommended, but not required.

    Additional Information

    Please visit and click on the blue "Career Opportunities" button in the upper right corner, then click on the blue button, "Search for Opportunities" down in the middle of the page. Please make sure to apply for positions at our Provo, or American Fork offices.

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