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SUMMARY: The focus of this department is to work with our customers??? in all aspects with their automotive installment loan. Excellent telephone communication skills & PC experience is required. This position will work with a dialing system and a manual list of delinquent customer accounts. You must have the ability to provide exceptional customer service, while securing payment, servicing customer questions, and resolving potential conflicts with customers and/or customer account status. Specifically seeking Bi-lingual candidates who speak Spanish but have multiple positions open and all applicants will be considered. ESSENTIAL DUTIES AND RESPONSIBILITIES: ??? Collection of overdue funds from PAC customers using a variety of collections techniques. ??? Communicate with customer by telephone to collect on past due payment, review customer account, negotiate payment arrangements, and address any customer concerns/questions. ??? Record information about the status of the customer and collection efforts. ??? Use an automated dialing system and computer in daily activities. BENEFITS: Medical and dental insurance (which employer will pay a portion of premiums for) and FSA Cafeteria Plan also available. 401k Investment Plan and Profit Sharing; 5 Paid Holidays per year and Paid Time Off are also provided. PAY: We offer a competitive base pay starting at $10-12 per hour (depending upon experience), along with a GREAT incentive plan that can increase high performer???s compensation up to $1,000+ per month. ABOUT PAC: Prime Acceptance Corp. is a financial services company specializing in the acquisition and servicing of sub-prime and no-prime automotive retail installment contracts. Headquartered in Salt Lake City, Prime originated indirect retail installment contracts through a network of automobile dealers. All collections and loan servicing are performed in-house from its central facility. We apply the controls and disciplines of management experience, sound underwriting, and respectful account management to maximize profitability and develop opportunities for our employees to contribute and grow within our company.
Relocation costs may be covered.
POSITION REQUIREMENTS: ??? Prior collections experience is a PLUS but not a requirement. ??? Must be self-motivated, detailed, team player. ??? Excellent typing and computer skills are required, must type at least 25 wpm. ??? Must have a strong, consistent work history and be very reliable and punctual. ??? Proof of excellent attendance at prior employment positions. ??? Polite, courteous and clear telephone communications will help you to be successful. ??? This opportunity will require you to work a small amount of mandatory overtime (one Saturday per month from 10am ??? 6pm). ??? Perform other related duties as required or as assigned.
Please email resume AND cover letter to Joye@primeautoloan.com