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  • Posting Date Jul 26, 2013
  • Closing Date Aug 26, 2013
  • Contact Name Bret
  • Salary N/A
  • Category Customer Service
  • Location Nsl, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 238554
Member Since: Jun 2011
Favorite of: 2 People
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    Customer Service Supervisor

    Mountainwest Home Services Nsl, UT | Posted Jul 26, 2013

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    Job Description

    Do you just want a job, or would you like a CAREER? Mounainwest is looking for an experienced, reliable, energetic, and professional customer service supervisor to work full time. Mountainwest has been in business for 27 years and has grown consistently even during this current economic times because we care about our employees and our customers. We are a family business focused on residential service. These are the tasks associated with this position: ??? Answer customer inbound telephone inquiries ??? Set appointments for field service personnel ??? Determine who to send to each address based on company prioritization rules ??? Keep customers informed about the status of their service call ??? Collect and record call recap information from service personnel ??? Perform telephone ???happy calls??? to customers following service calls ??? Professionally address and resolve issues with the occasional dissatisfied customer ??? Other office duties when call volume permits As the first person new customers encounter, you will be on the front line of our effort to deliver excellent, prompt, professional service. You support our customers and field service personnel, and our management supports you in an upbeat, pro-growth environment. ??? Full line of benefits including: health, dental, life, disability, accident, etc??? ??? 2 weeks paid time off, 6 paid holidays, and a flexible work schedule..so you don???t miss out on life.

    Relocation costs may be covered.

    Requirements

    *Must be professional, friendly, and have a true desire to provide excellent customer service.

    Additional Information

    Send resume to bret@mountainwesthvac.com or stop by the office, 71 Cutler Dr., Ste 1, North Salt Lake, 84054, and fill out an application.

    Apply Now
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