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General Responsibilities: ??? Provide Legendary customer service Make Distributors number one priority ??? Answer phones and respond to customer needs and requests using English and Portuguese language skills ??? Provide customers with service and product information. ??? Identify, research, and resolve customer issues using customer care system. ??? Follow up on customer inquiries ??? Research billing issues, misapplied payments, and track orders ??? Recognize, document and alert the supervisor of any trends in customer calls ??? Recommend process improvements ??? Read and follow through with any updates or word tracks from supervisors ??? Provide on-the-job training for new employees ??? Perform other duties as assigned by management
Relocation costs may be covered.
Requirements: ??? Requires professional verbal and written fluent communication skills in English and Portuguese ??? Must be computer literate with the ability to learn customer service software applications ??? Basic knowledge of MS Outlook, Excel and internet skills ??? Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors Behavioral Requirements: ??? Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. ??? Experience providing Legendary customer service ??? Organizational skills Education Requirements: ??? High School diploma or equivalent
Apply online at: www.xango.com/careers