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Finicity Corporation, the makers of Mvelopes, is looking for an exceptional individual to fill the position of Scheduling Center Specialist Team Lead. A successful candidate will be responsible for the following: ??? Managing team logistics, making work assignments, and directing activities of team members ??? Coordinating with the Director of Lead Engagement to meet and exceed team goals ??? Making outbound calls to warm leads to schedule coaching appointments ??? Making confirmation calls after sales presentations ??? Handling inbound calls to assist customers in resolving issues ??? Providing exceptional customer experiences ??? Completing other duties as they are assigned Shift hours are Monday through Saturday. Finicity is closed on Sundays. Benefits ??? Full time position available for all hours. ??? Competitive compensation ??? Employee benefits programs including, but not limited to, health insurance, paid personal leave, paid holidays, and 401k About Finicity Finicitiy is a leading Internet and mobile software services company specializing in the development and delivery of financial productivity applications for personal and business use. Finicity was founded in 1999 and currently has offices in Buford, GA and South Jordan, UT. Finicity is a privately held company. Finicity seeks to empower its customers with intuitive and automated technology products which deliver real-time financial information in a meaningful context. In 2002 Finicity released Mvelopes.com, its first solution built upon its patented Mobile Application Platform. A subsequent release in 2004 moved Mvelopes.com to a completely web-based application???the first online personal budget software of its kind. Mvelopes.com has quickly become one of the leading personal budgeting solutions available today. Mvelopes.com was honored by PC World with the prestigious 2006 World Class Award and named one of "The 100 Best Products of Year" by the magazine's editors, and named one of "The 4 Best Money Managers" by Success Magazine. Finicity actively searches for new ways to bring financial information and services to its customers in an easily accessible and meaningful format to help them maximize their financial success.
Relocation costs may be covered.
??? High School Diploma required, Bachelor???s degree preferred ??? Call Center experience required ??? Management experience required ??? Experience in customer service highly desirable ??? Highly enthusiastic, positive-minded, customer focused, and service-oriented ??? Exceptional phone skills/etiquette and interpersonal skills ??? Excellent English language skills, including a clear speaking voice and good use of grammar ??? General computer skills required ??? Spanish language skills are not required but are highly valuable and will be considered a plus
Please email a copy of your resume and cover letter to: Finicity Corporation, Attn: Scheduling Specialist Team Lead Position
Position will remain open until filled.