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The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the company , this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns Key Duties Areas ?? Records, processes and files all information relating to in-house guests, checked-out guests, regular guests and future bookings accurately. ?? Communicate any change in room allocations in such a way to facilitate good relationships with Reception, Reservations and Housekeeping. ?? Ensures that the guests complete the registration forms correctly and that the information completed is in accordance with the Reservations information systems requirements and that payment are guaranteed. ?? Ensure the accurate input of all reservations taken by phone or at the Desk. ?? Performs additional duties, which may be required or as requested by the Front Office Manager. ?? Be required to work overtime when requested by the Front Office Manager. ?? Ensure that a Daily Pit check is carried out on each shift and signed off by your Front Office Manager. ?? Ensure that all F&B Dockets are accounted for, checked, signed off and are in the correct Guest Room Pits.
Relocation costs may be covered.
MS WORD DATA ENTRY MUST WELL SPOKEN